Job Title
Technical Support
Field of Work
IT Software/IT Security - IT Hardware
Minimum Education Level
Baccalaureate
Responsibilities
• Understand, diagnose, and resolve technical issues reported by customers promptly and efficiently.
• Communicate with foreign companies and clients in English to provide support and solutions.
• Perform API testing.
• Perform SQL queries to troubleshoot and resolve database-related issues.
• Document all customer interactions and technical issues, ensuring accurate records are maintained.
• Stay updated with the latest technologies, tools, and methodologies to provide the best support possible.
• Work closely with other departments, such as Development and Quality Assurance, to resolve complex issues.
• Provide training and guidance to customers on product features and usage.
• Gather feedback from customers to help improve products and services.
• Identify and suggest improvements to support processes to enhance efficiency and customer satisfaction.
Specific Vacancy Requirements
• Excellent problem-solving and analytical skills.
• Proficiency in English, both written and verbal.
• Strong interpersonal and communication skills.
• Must know SQL.
• Ability to learn new technologies and methodologies quickly.
• Knowing programming is a plus.
• Customer-focused with a proactive approach to resolving issues.
• Excellent coordination and organization skills.
• Eagerness to learn.
• Fluency in English (spoken & written).
• Technical Knowledge: Familiarity with common operating systems, software applications, and
Salary and Benefits
- As per Salary scale
- Transportation allowance
- Medical Insurance
- Social insurance
About us
A leading Syrian company providing electronic payment equipment & services
Required employees number
1