Job ID
45949
Job Title
JR 18067- Senior Information and Communication Technology Associate
To work for
IOM | International Organization For Migration
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - IT Hardware
Job Type
Full time
Minimum Education Level
Diploma
Responsibilities
1. Promptly respond to user support requests, providing Tier 1 and Tier 2 technical support, including diagnosis, route cause analysis, and solution to issues and problems.
2. Install, configure, implement and administer network connectivity, systems, applications and on-premises/cloud services to ensure availability and consistent service.
3. Undertake daily monitoring and maintenance of systems and networks, analyse performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
4. Contribute to the implementation and testing of business and disaster recovery plans for mission technology services.
5. Respond promptly to information security incidents, mitigate and maintain IT risks register and escalate complex issues to the relevant specialist teams/units for resolution.
6. Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
7. Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
8. Support in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
9. Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
10. Assist in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations.
11. Train mission ICT assistants and end users to ensure productive use of existing and new systems.
12. Supervise information and communication technology (ICT) Assistant/s, provide guidance, and oversee their day-to-day work.
13. Liaise with service providers for the provision of adequate technology services and supplies.
14. Perform other related duties as required by supervisor.
2. Install, configure, implement and administer network connectivity, systems, applications and on-premises/cloud services to ensure availability and consistent service.
3. Undertake daily monitoring and maintenance of systems and networks, analyse performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
4. Contribute to the implementation and testing of business and disaster recovery plans for mission technology services.
5. Respond promptly to information security incidents, mitigate and maintain IT risks register and escalate complex issues to the relevant specialist teams/units for resolution.
6. Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
7. Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
8. Support in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
9. Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
10. Assist in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations.
11. Train mission ICT assistants and end users to ensure productive use of existing and new systems.
12. Supervise information and communication technology (ICT) Assistant/s, provide guidance, and oversee their day-to-day work.
13. Liaise with service providers for the provision of adequate technology services and supplies.
14. Perform other related duties as required by supervisor.
Qualifications
EDUCATION
University degree / (High school or diploma) in computer science or a combination of relevant
education.
Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an
advantage.
EXPERIENCE
• Five years for university degree’s holder, or seven years for diploma (or High school) degree’s
holder professional experience in networking environment (LAN/WAN) and Tier-2 level
network/desktop support, including a minimum 1-year professional experience in cloud
computing.
• Experience working with specialized international agencies (UN Agencies, International
Organizations, and International NGOs) advantageous.
University degree / (High school or diploma) in computer science or a combination of relevant
education.
Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an
advantage.
EXPERIENCE
• Five years for university degree’s holder, or seven years for diploma (or High school) degree’s
holder professional experience in networking environment (LAN/WAN) and Tier-2 level
network/desktop support, including a minimum 1-year professional experience in cloud
computing.
• Experience working with specialized international agencies (UN Agencies, International
Organizations, and International NGOs) advantageous.
Specific Vacancy Requirements
• Demonstrated analytical skills and ability to troubleshoot and resolve handware and software
problems methodically.
• Extensive knowledge of O365 applications.
• Extensive knowledge of windows administration at multi-site environment.
• Extensive knowledge of TCP/IP and telecoms/network protocols, cisco devices, VPN, MS
telephony, active directory, backup and replication, ticketing systems, antivirus software, and
ICT utilities.
• Knowledge of MS Azure environment and cloud computing.
• Ability to write clear technical document and reports.
• Ability to deliver technical and end user training.
problems methodically.
• Extensive knowledge of O365 applications.
• Extensive knowledge of windows administration at multi-site environment.
• Extensive knowledge of TCP/IP and telecoms/network protocols, cisco devices, VPN, MS
telephony, active directory, backup and replication, ticketing systems, antivirus software, and
ICT utilities.
• Knowledge of MS Azure environment and cloud computing.
• Ability to write clear technical document and reports.
• Ability to deliver technical and end user training.
About us
IOM:
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Required employees number
1
Posted On
Dec 17, 2025
Expiry Date
Jan 01, 2026
CV Language
English