Job ID
46911
Job Title
PSS Team Leader
To work for
INTERSOS
Country
Syria
City
Hamah
Field of Work
Humanitarian/Disasters
Job Type
Full time
Minimum Education Level
Bachelor/ License Degree
Responsibilities
- Direct supervision of PSS Workers and Psychologists
- Conduct an initial assessment with new social Workers; prepare & implement a tailored induction plan including shadowing, observing and conducting role plays
- Ensure adherence of social Workers and Psychologists to protection principles, code of conducts and internal SOPs
- Conduct weekly case conferences to help Psychologists and Social workers handle critical and difficult cases
- Review the work of the Psychologists and Social workers to ensure that the PSS needs of the community are addressed through our intervention
- Ensure Community Based PSS is delivered according to internal MHPSS guidelines
- Monitor timescales for response, decision-making and follow-up through the internal MHPSS Platform with support from the Protection Quality and Data Management Officer
- Identify staff gaps and training needs when they arise and communicate them to the Technical PM and MHPSS Specialist for his/her action
- Coordinate with the National Programme Manager to lead all day-to-day MHPSS activities in the governorate
- Ensure weekly activity plans are created and clearly displayed in PSS activity locations
- Ensure the Referral Database is updated on a weekly basis and submitted to the Technical PM
- Write and submit weekly/monthly plans and reports to the PM
- Manage all requests for information/intervention from the PM
- Ensure dissemination of clear and reliable information on service provision and other pre-selected key topics
- Represent the organization at general coordination working groups and clusters with donors, humanitarian actors and local authorities, when requested
- Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
- Any other tasks assigned by the MHPSS Specialist / Technical PM.
Specific Duties:
- Plan and design the Community Based PSS activities in collaboration with the Specialists, the TPM and all the team members, according to INTERSOS guidelines on PSS activities
- Ensure PSS workers have the appropriate resources necessary for conducting group activities
- Ensure all Community spaces - WGFS/ CFS are designed as per internal and international guidelines and collaborate with CBPO in the establishment of the same
- Ensure that the Guidance and advice provided by the MHPSS specialist and Technical PM are followed by the team and provide feedback to them
- Ensure that the PSS needs of the community are properly assessed, mapped and analysed and work with the Technical Protection Manager and MHPSS specialists to fine tune our intervention to address the needs
- Ensure all tools for assessment and measuring impact are used properly by the team
- Ensure the MHPSS Platform is updated on an ongoing basis; review entries and highlight any discrepancies to the Technical PM or National Programme Manager
- Ensure the Referral Database is updated on a weekly basis and submitted to the Technical Protection Manager
- Ensure proper storage of sensitive data through correct use of internal databases
- Assist the National Programme Manager in the planning and facilitation of the induction process for all newly recruited Social Workers and Psychologists on protection principles, the case management process, the relevant SOPs and the data filing and storing procedures (and other relevant topics)
- Assist the technical Protection Manager in planning and delivering capacity building trainings for Social Workers and Psychologists
- Receive external and internal referrals in line with set criteria and allocate them amongst Psychologists/Social workers; ensure that referring agencies receive timely feedback on actions taken, when necessary and appropriate in light of confidentiality requirements.
- Conduct an initial assessment with new social Workers; prepare & implement a tailored induction plan including shadowing, observing and conducting role plays
- Ensure adherence of social Workers and Psychologists to protection principles, code of conducts and internal SOPs
- Conduct weekly case conferences to help Psychologists and Social workers handle critical and difficult cases
- Review the work of the Psychologists and Social workers to ensure that the PSS needs of the community are addressed through our intervention
- Ensure Community Based PSS is delivered according to internal MHPSS guidelines
- Monitor timescales for response, decision-making and follow-up through the internal MHPSS Platform with support from the Protection Quality and Data Management Officer
- Identify staff gaps and training needs when they arise and communicate them to the Technical PM and MHPSS Specialist for his/her action
- Coordinate with the National Programme Manager to lead all day-to-day MHPSS activities in the governorate
- Ensure weekly activity plans are created and clearly displayed in PSS activity locations
- Ensure the Referral Database is updated on a weekly basis and submitted to the Technical PM
- Write and submit weekly/monthly plans and reports to the PM
- Manage all requests for information/intervention from the PM
- Ensure dissemination of clear and reliable information on service provision and other pre-selected key topics
- Represent the organization at general coordination working groups and clusters with donors, humanitarian actors and local authorities, when requested
- Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
- Any other tasks assigned by the MHPSS Specialist / Technical PM.
Specific Duties:
- Plan and design the Community Based PSS activities in collaboration with the Specialists, the TPM and all the team members, according to INTERSOS guidelines on PSS activities
- Ensure PSS workers have the appropriate resources necessary for conducting group activities
- Ensure all Community spaces - WGFS/ CFS are designed as per internal and international guidelines and collaborate with CBPO in the establishment of the same
- Ensure that the Guidance and advice provided by the MHPSS specialist and Technical PM are followed by the team and provide feedback to them
- Ensure that the PSS needs of the community are properly assessed, mapped and analysed and work with the Technical Protection Manager and MHPSS specialists to fine tune our intervention to address the needs
- Ensure all tools for assessment and measuring impact are used properly by the team
- Ensure the MHPSS Platform is updated on an ongoing basis; review entries and highlight any discrepancies to the Technical PM or National Programme Manager
- Ensure the Referral Database is updated on a weekly basis and submitted to the Technical Protection Manager
- Ensure proper storage of sensitive data through correct use of internal databases
- Assist the National Programme Manager in the planning and facilitation of the induction process for all newly recruited Social Workers and Psychologists on protection principles, the case management process, the relevant SOPs and the data filing and storing procedures (and other relevant topics)
- Assist the technical Protection Manager in planning and delivering capacity building trainings for Social Workers and Psychologists
- Receive external and internal referrals in line with set criteria and allocate them amongst Psychologists/Social workers; ensure that referring agencies receive timely feedback on actions taken, when necessary and appropriate in light of confidentiality requirements.
Qualifications
Education:
- University Degree in a related field (Psychology, psychology counseling and Related field.)
Professional Experience:
- Minimum two years of relevant work experience (of which preferably one year in a supervisory role)
- Previous working experience with IDPs, refugees and/or returnees
- Strong knowledge of psycho-social programming in the humanitarian context.
Professional Requirements:
- Strong technical knowledge in protection and psycho-social support
- Computer literacy (Word, Excel, Power Point)
Personal Requirements:
- Good leadership skills
- Confidentiality, respect and non-discriminatory attitude
- Strong planning and organizational skills
- Ability to train people, facilitate trainings and build participants’ knowledge and skills
- Good interpersonal and communication skills
- Good analytical and reporting skills
- Ability to show empathy
- Ability to work well under pressure
- University Degree in a related field (Psychology, psychology counseling and Related field.)
Professional Experience:
- Minimum two years of relevant work experience (of which preferably one year in a supervisory role)
- Previous working experience with IDPs, refugees and/or returnees
- Strong knowledge of psycho-social programming in the humanitarian context.
Professional Requirements:
- Strong technical knowledge in protection and psycho-social support
- Computer literacy (Word, Excel, Power Point)
Personal Requirements:
- Good leadership skills
- Confidentiality, respect and non-discriminatory attitude
- Strong planning and organizational skills
- Ability to train people, facilitate trainings and build participants’ knowledge and skills
- Good interpersonal and communication skills
- Good analytical and reporting skills
- Ability to show empathy
- Ability to work well under pressure
Specific Vacancy Requirements
Only shortlisted candidates will be contacted
Salary and Benefits
- As per INTERSOS salary scale
- Health insurance
- Health insurance
About us
A humanitarian organization that works all over the world bringing assistance to people in danger victims of natural disasters and armed conflicts.
With its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.
With its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.
Required employees number
1
Posted On
Feb 15, 2026
Expiry Date
Mar 02, 2026
CV Language
English