Job ID
47216
Job Title
Case Manager - GBV
To work for
The Stabilization Support Unit (SSU)
Country
Syria
City
Aleppo
Field of Work
Analysis/Statistic - Legal/Political Science - Administrative
Job Type
Full time
Minimum Education Level
Bachelor/ License Degree
Responsibilities
The Stabilization Support Unit (SSU) is seeking to recruit Case Managers to work within its support centers to provide case management services for survivors of gender-based violence (GBV), following a survivor-centered approach that ensures services are delivered safely, confidentially, and with dignity.
Work Locations:
Azaz – Safira – Manbij – Aleppo
Position Description:
The Case Manager is responsible for providing case management services to survivors of gender-based violence in accordance with international humanitarian standards and the survivor-centered approach. The role aims to ensure that survivors’ needs are addressed safely and respectfully.
At least one Case Manager should be available in each support center. Preferably, the position should be filled by a female staff member. The caseload should not exceed 25 cases per Case Manager. Consideration will also be given to the needs of men and boys when determining the need for male Case Managers to ensure an inclusive and appropriate response for all groups.
Duties and Responsibilities:
Service Provision and Case Management
- Build a relationship of trust and safety with survivors.
- Apply global case management standards and best practices.
- Ensure strict confidentiality and avoid exposing beneficiaries to any additional risks.
Implement Case Management Steps
- Receive the survivor in a safe and confidential space.
- Explain rights, confidentiality principles, and obtain informed consent.
- Conduct a comprehensive needs assessment (health, psychosocial, protection, and safety).
- Develop a joint care plan with the survivor.
- Implement referrals and follow up with relevant service providers.
- Review and update the care plan when needed.
- Close the case according to established standards.
- Maintain and store case files and data securely (both paper and electronic).
Work Locations:
Azaz – Safira – Manbij – Aleppo
Position Description:
The Case Manager is responsible for providing case management services to survivors of gender-based violence in accordance with international humanitarian standards and the survivor-centered approach. The role aims to ensure that survivors’ needs are addressed safely and respectfully.
At least one Case Manager should be available in each support center. Preferably, the position should be filled by a female staff member. The caseload should not exceed 25 cases per Case Manager. Consideration will also be given to the needs of men and boys when determining the need for male Case Managers to ensure an inclusive and appropriate response for all groups.
Duties and Responsibilities:
Service Provision and Case Management
- Build a relationship of trust and safety with survivors.
- Apply global case management standards and best practices.
- Ensure strict confidentiality and avoid exposing beneficiaries to any additional risks.
Implement Case Management Steps
- Receive the survivor in a safe and confidential space.
- Explain rights, confidentiality principles, and obtain informed consent.
- Conduct a comprehensive needs assessment (health, psychosocial, protection, and safety).
- Develop a joint care plan with the survivor.
- Implement referrals and follow up with relevant service providers.
- Review and update the care plan when needed.
- Close the case according to established standards.
- Maintain and store case files and data securely (both paper and electronic).
Qualifications
Required Qualifications
- Strong understanding of gender-based violence (GBV), its causes, and consequences.
- Knowledge of social norms and their impact on survivors’ decisions.
- Familiarity with available services and referral pathways.
- Understanding of health and justice systems and how to work within them.
- Knowledge of the survivor-centered approach.
- Strong understanding of case management processes and steps.
- Commitment to confidentiality and the principle of Do No Harm.
- Strong understanding of gender-based violence (GBV), its causes, and consequences.
- Knowledge of social norms and their impact on survivors’ decisions.
- Familiarity with available services and referral pathways.
- Understanding of health and justice systems and how to work within them.
- Knowledge of the survivor-centered approach.
- Strong understanding of case management processes and steps.
- Commitment to confidentiality and the principle of Do No Harm.
Salary and Benefits
TBA (to be announced later)
About us
The Stabilization Support Unit (SSU) is a Syrian non-governmental and non-profit organization established in 2016 with the aim of promoting stability and peacebuilding in Syria. The organization implements integrated programs in the areas of governance, economic empowerment, social cohesion, and civic engagement, with a particular focus on the inclusion of women, youth, and marginalized groups.
Operating through its offices in Gaziantep, Aleppo, Damascus, and Azaz, SSU adopts an institutional approach grounded in transparency and accountability, and has built strategic partnerships with international organizations and donors from Europe, the Gulf, and the United States.
SSU envisions a democratic Syria founded on peace, justice, and equal opportunity. Its mission is to empower Syrians to lead the stabilization and recovery process through impactful, community-responsive interventions that foster sustainable development.
Its areas of work include promoting good governance, supporting livelihoods, peacebuilding, women and youth empowerment, independent media support, and strengthening the capacities of civil society actors.
Operating through its offices in Gaziantep, Aleppo, Damascus, and Azaz, SSU adopts an institutional approach grounded in transparency and accountability, and has built strategic partnerships with international organizations and donors from Europe, the Gulf, and the United States.
SSU envisions a democratic Syria founded on peace, justice, and equal opportunity. Its mission is to empower Syrians to lead the stabilization and recovery process through impactful, community-responsive interventions that foster sustainable development.
Its areas of work include promoting good governance, supporting livelihoods, peacebuilding, women and youth empowerment, independent media support, and strengthening the capacities of civil society actors.
Required employees number
1
Posted On
Mar 06, 2026
Expiry Date
Apr 05, 2026
Photo
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