Job ID
48494
Job Title
Hospitality Services Supervisor
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
Operations - Crewing/Aviation & Air-waitress
Job Type
Full time
Minimum Education Level
Bachelor/ License Degree
Responsibilities
• Supervise shift operations for CIP/VIP Lounge, Meet & Greet, and Fast Track services, ensuring seamless coordination from passenger arrival to departure.
• Lead and motivate frontline teams: conduct pre-shift briefings, assign duties, monitor performance, and provide real-time coaching and feedback.
• Oversee guest reception and access control in the lounge: verify eligibility, greet guests warmly (using names where possible), manage seating, and ensure a welcoming, luxurious atmosphere.
• Coordinate personalized Meet & Greet services: organize airside greetings, escorts, buggy transport, baggage assistance, and priority handling with professionalism and discretion.
• Manage Fast Track operations: supervise priority lanes at check-in, security, immigration, customs, and boarding; resolve any delays or issues promptly while adhering to regulations.
• Maintain high standards of food & beverage service (buffet replenishment, bar service, special requests), housekeeping, amenities (Wi-Fi, showers, prayer rooms, business facilities), and overall lounge presentation.
• Monitor guest satisfaction in real time; address complaints, special needs, or VIP protocol requirements immediately and escalate complex issues to the Manager.
• Ensure full compliance with airport security, health & safety, hygiene (HACCP standards), and aviation authority regulations at all times.
• Perform hands-on duties as needed (e.g., guest escorting, concierge support, light F&B service) to support the team during peak periods or staffing shortages.
• Conduct regular checks on inventory, stock levels, equipment functionality, and cleanliness; report issues and coordinate replenishment.
• Assist in staff training, onboarding new team members, and enforcing SOPs, grooming standards, and service protocols.
• Maintain accurate shift records, incident reports, guest feedback logs, and handover notes for smooth shift transitions.
• Collaborate closely with airline representatives, handling agents, security, and other stakeholders to facilitate smooth VIP movements.
• Lead and motivate frontline teams: conduct pre-shift briefings, assign duties, monitor performance, and provide real-time coaching and feedback.
• Oversee guest reception and access control in the lounge: verify eligibility, greet guests warmly (using names where possible), manage seating, and ensure a welcoming, luxurious atmosphere.
• Coordinate personalized Meet & Greet services: organize airside greetings, escorts, buggy transport, baggage assistance, and priority handling with professionalism and discretion.
• Manage Fast Track operations: supervise priority lanes at check-in, security, immigration, customs, and boarding; resolve any delays or issues promptly while adhering to regulations.
• Maintain high standards of food & beverage service (buffet replenishment, bar service, special requests), housekeeping, amenities (Wi-Fi, showers, prayer rooms, business facilities), and overall lounge presentation.
• Monitor guest satisfaction in real time; address complaints, special needs, or VIP protocol requirements immediately and escalate complex issues to the Manager.
• Ensure full compliance with airport security, health & safety, hygiene (HACCP standards), and aviation authority regulations at all times.
• Perform hands-on duties as needed (e.g., guest escorting, concierge support, light F&B service) to support the team during peak periods or staffing shortages.
• Conduct regular checks on inventory, stock levels, equipment functionality, and cleanliness; report issues and coordinate replenishment.
• Assist in staff training, onboarding new team members, and enforcing SOPs, grooming standards, and service protocols.
• Maintain accurate shift records, incident reports, guest feedback logs, and handover notes for smooth shift transitions.
• Collaborate closely with airline representatives, handling agents, security, and other stakeholders to facilitate smooth VIP movements.
Qualifications
* Bachelor’s Degree in Aviation Management, Business Administration, or a related discipline.
* Minimum 3 years working experience, 1 year in a relevant supervisory position, 2 years GCC experience is a plus.
* Strong understanding of hospitality operations, service delivery standards, and airline/client coordination.
* Excellent leadership, communication, and problem-solving skills in dynamic, high-traffic environments.
* Knowledge of aviation safety, security, and regulatory requirements (ICAO, IATA, and local CAA).
* Ability to manage multiple stakeholders and ensure smooth collaboration during regular and irregular operations.
* ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role.
* Minimum 3 years working experience, 1 year in a relevant supervisory position, 2 years GCC experience is a plus.
* Strong understanding of hospitality operations, service delivery standards, and airline/client coordination.
* Excellent leadership, communication, and problem-solving skills in dynamic, high-traffic environments.
* Knowledge of aviation safety, security, and regulatory requirements (ICAO, IATA, and local CAA).
* Ability to manage multiple stakeholders and ensure smooth collaboration during regular and irregular operations.
* ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role.
Salary and Benefits
as per salary scale.
Required employees number
3
Posted On
May 17, 2026
Expiry Date
Jun 16, 2026