Job ID
48778
Job Title
IT Support Officer
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - Operations - Engineering
Job Type
Full time
Minimum Education Level
Bachelor/ License Degree
Responsibilities
• Provide second-level technical support for end-user devices, including desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve complex hardware, software, and operating system issues.
• Assist with user account management, including account creation, modifications, password resets, and access permissions.
• Support email, collaboration tools (e.g., Office 365), and enterprise applications.
• Provide advanced troubleshooting for connectivity issues, including LAN, Wi-Fi, and VPN access.
• Conduct on-site support visits to resolve issues at user locations across the airport.
• Support the setup, configuration, and deployment of new workstations and technology equipment.
• Assist in technology rollouts, system upgrades, and hardware refreshes.
• Maintain IT equipment rooms, ensuring cleanliness, organization, and proper functioning of equipment.
• Log, track, and manage support requests and incidents through the service desk platform.
• Ensure timely resolution of tickets in accordance with service level targets.
• Escalate complex issues to the IT Support Lead or specialized teams as necessary.
• Document all actions taken and solutions provided accurately in the ticketing system.
• Maintain accurate records of IT assets, including devices, software licenses, and peripherals.
• Assist in inventory audits and ensure equipment is properly tagged and tracked.
• Manage hardware, spare parts and consumables (e.g., printer toner, cables).
• Create and update knowledge base articles for common issues and solutions.
• Contribute to the development of support procedures and user guides.
• Share knowledge and best practices with junior team members.
• Provide professional, courteous, and effective support to all airport staff.
• Communicate technical information clearly and understandably to non-technical users.
• Ensure high levels of user satisfaction with IT support services.
• Troubleshoot and resolve complex hardware, software, and operating system issues.
• Assist with user account management, including account creation, modifications, password resets, and access permissions.
• Support email, collaboration tools (e.g., Office 365), and enterprise applications.
• Provide advanced troubleshooting for connectivity issues, including LAN, Wi-Fi, and VPN access.
• Conduct on-site support visits to resolve issues at user locations across the airport.
• Support the setup, configuration, and deployment of new workstations and technology equipment.
• Assist in technology rollouts, system upgrades, and hardware refreshes.
• Maintain IT equipment rooms, ensuring cleanliness, organization, and proper functioning of equipment.
• Log, track, and manage support requests and incidents through the service desk platform.
• Ensure timely resolution of tickets in accordance with service level targets.
• Escalate complex issues to the IT Support Lead or specialized teams as necessary.
• Document all actions taken and solutions provided accurately in the ticketing system.
• Maintain accurate records of IT assets, including devices, software licenses, and peripherals.
• Assist in inventory audits and ensure equipment is properly tagged and tracked.
• Manage hardware, spare parts and consumables (e.g., printer toner, cables).
• Create and update knowledge base articles for common issues and solutions.
• Contribute to the development of support procedures and user guides.
• Share knowledge and best practices with junior team members.
• Provide professional, courteous, and effective support to all airport staff.
• Communicate technical information clearly and understandably to non-technical users.
• Ensure high levels of user satisfaction with IT support services.
Qualifications
• Bachelor’s degree in information technology, Computer Science, or related discipline (mandatory)
• Technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Minimum 2-3 years of experience in IT technical support roles.
• Experience in airports, aviation, or operational environments is advantageous.
• Experience with service desk ticketing systems and ITIL processes is preferred.
• Windows and macOS operating systems, Microsoft Office 365, Active Directory, networking basics (TCP/IP, DNS, DHCP), hardware troubleshooting, printer support, mobile device management.
• Strong analytical and troubleshooting abilities, excellent customer service orientation, effective communication skills, ability to work independently and as part of a team, strong organizational skills, attention to detail.
• Technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Minimum 2-3 years of experience in IT technical support roles.
• Experience in airports, aviation, or operational environments is advantageous.
• Experience with service desk ticketing systems and ITIL processes is preferred.
• Windows and macOS operating systems, Microsoft Office 365, Active Directory, networking basics (TCP/IP, DNS, DHCP), hardware troubleshooting, printer support, mobile device management.
• Strong analytical and troubleshooting abilities, excellent customer service orientation, effective communication skills, ability to work independently and as part of a team, strong organizational skills, attention to detail.
Salary and Benefits
as per salary scale.
Required employees number
1
Posted On
Jun 02, 2026
Expiry Date
Jul 02, 2026