Job ID
48900
Job Title
ICT Assistant
To work for
The HALO Trust
Country
Syria
City
Edleb
Field of Work
IT Software/IT Security - Operations - Administrative
Job Type
Full time
Minimum Education Level
Diploma
Responsibilities
Job Purpose
The ICT Assistant is responsible for providing technical support for the Halo Trust ICT infrastructure in all locations (Idlib, Dar’a and Deir Ez zor), ensuring the smooth operation of hardware, software, internet connectivity, and network systems. The role supports the installation, maintenance, and troubleshooting of ICT equipment while ensuring compliance with Halo trust ICT standards.
Key Responsibilities
Hardware Maintenance and Technical Support
1-Conduct routine hardware checks and maintenance for laptops, desktop computers, printers, tablets, mobile phones, and other ICT equipment.
2-Diagnose and troubleshoot hardware-related issues and coordinate repair or replacement when necessary.
3-Maintain inventory records of ICT hardware assets and ensure proper tracking of assigned equipment.
4-Perform periodic functionality checks to ensure all devices are operational and compliant with the Halo trust standards.
Operating System Installation and Configuration
1-Install and configure new operating systems on ICT equipment in accordance with the Halo Trust ICT standards and security protocols.
2-Prepare and configure newly procured laptops and desktops for deployment to staff.
3-Ensure operating systems are updated with required drivers, and security updates.
4-Perform system formatting, reinstallation, and recovery when required.
5-Track the security back up for the devices with the ICT department.
Software Installation and User Support
1-Install, configure, and update approved software applications on organizational devices.
2-Provide technical support to staff for software-related issues and troubleshooting.
3-Ensure all software installations comply with licensing requirements and internal ICT policies.
4-Support deployment of specialized Information Management applications as required.
Network and Internet Infrastructure Support
1-Maintain and monitor internet equipment including routers, modems, switches, and access points.
2-Conduct regular checks on network performance and internet connectivity.
3-Troubleshoot network-related issues and escalate major technical faults when necessary.
4-Assist in setting up and configuring network devices and wireless access points.
5-Conduct regular internet speed testing and document results for performance monitoring.
6-Follow up with internet service providers regarding connectivity issues, outages, or performance degradation.
7-Provide recommendations for connectivity improvements where necessary.
Documentation and Reporting
1-Maintain accurate records of hardware maintenance, software installations, and technical support activities.
2-Prepare periodic ICT support reports for the supervisor.
3-Document troubleshooting procedures and technical resolutions for future reference.
The ICT Assistant is responsible for providing technical support for the Halo Trust ICT infrastructure in all locations (Idlib, Dar’a and Deir Ez zor), ensuring the smooth operation of hardware, software, internet connectivity, and network systems. The role supports the installation, maintenance, and troubleshooting of ICT equipment while ensuring compliance with Halo trust ICT standards.
Key Responsibilities
Hardware Maintenance and Technical Support
1-Conduct routine hardware checks and maintenance for laptops, desktop computers, printers, tablets, mobile phones, and other ICT equipment.
2-Diagnose and troubleshoot hardware-related issues and coordinate repair or replacement when necessary.
3-Maintain inventory records of ICT hardware assets and ensure proper tracking of assigned equipment.
4-Perform periodic functionality checks to ensure all devices are operational and compliant with the Halo trust standards.
Operating System Installation and Configuration
1-Install and configure new operating systems on ICT equipment in accordance with the Halo Trust ICT standards and security protocols.
2-Prepare and configure newly procured laptops and desktops for deployment to staff.
3-Ensure operating systems are updated with required drivers, and security updates.
4-Perform system formatting, reinstallation, and recovery when required.
5-Track the security back up for the devices with the ICT department.
Software Installation and User Support
1-Install, configure, and update approved software applications on organizational devices.
2-Provide technical support to staff for software-related issues and troubleshooting.
3-Ensure all software installations comply with licensing requirements and internal ICT policies.
4-Support deployment of specialized Information Management applications as required.
Network and Internet Infrastructure Support
1-Maintain and monitor internet equipment including routers, modems, switches, and access points.
2-Conduct regular checks on network performance and internet connectivity.
3-Troubleshoot network-related issues and escalate major technical faults when necessary.
4-Assist in setting up and configuring network devices and wireless access points.
5-Conduct regular internet speed testing and document results for performance monitoring.
6-Follow up with internet service providers regarding connectivity issues, outages, or performance degradation.
7-Provide recommendations for connectivity improvements where necessary.
Documentation and Reporting
1-Maintain accurate records of hardware maintenance, software installations, and technical support activities.
2-Prepare periodic ICT support reports for the supervisor.
3-Document troubleshooting procedures and technical resolutions for future reference.
Qualifications
Required Qualifications
1-Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
2-Relevant certifications in hardware, networking, or system administration are an asset.
1-Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
2-Relevant certifications in hardware, networking, or system administration are an asset.
Specific Vacancy Requirements
Experience
1-Minimum 1–2 years of relevant experience in IT support, system maintenance, or network administration.
2-Experience in hardware troubleshooting, OS installation, and network device configuration.
3-Previous experience in NGO/humanitarian environments is an advantage.
Required Skills
1-Strong knowledge of Windows operating systems installation and configuration
2-Hardware diagnostics and maintenance skills
3-Basic networking knowledge (routers, switches, access points, IP configuration)
4-Software installation and troubleshooting
5-Internet connectivity troubleshooting
6-Good documentation and reporting skills
7-Communication skills
8-Teamwork
1-Minimum 1–2 years of relevant experience in IT support, system maintenance, or network administration.
2-Experience in hardware troubleshooting, OS installation, and network device configuration.
3-Previous experience in NGO/humanitarian environments is an advantage.
Required Skills
1-Strong knowledge of Windows operating systems installation and configuration
2-Hardware diagnostics and maintenance skills
3-Basic networking knowledge (routers, switches, access points, IP configuration)
4-Software installation and troubleshooting
5-Internet connectivity troubleshooting
6-Good documentation and reporting skills
7-Communication skills
8-Teamwork
Salary and Benefits
- Competitive salary based on experience and qualifications.
- Opportunities for professional development and training.
- Inclusive and supportive work environment.
- Duration: Six months, renewable subject to the availability of funding.
- Opportunities for professional development and training.
- Inclusive and supportive work environment.
- Duration: Six months, renewable subject to the availability of funding.
About us
HALO Trust is the world’s largest humanitarian organization specializing in mine action. It is a non-governmental, non-political, and non-religious organization headquartered in the United Kingdom. The organization’s mission is to protect lives and restore livelihoods for communities affected by conflict by removing landmines and explosive remnants of war, enabling communities and countries to recover safely.
HALO is committed to the principle of equal opportunity and does not discriminate against any applicant on the basis of age, gender, race, religion, disability, or any other characteristic. All recruitment processes are conducted with full transparency, and selection is based solely on competence and the ability to perform the tasks. The organization encourages women and persons with disabilities to apply for positions.
HALO has been operating in Syria since 2016, implementing humanitarian mine action activities, including survey, mine clearance, and explosive ordnance risk education. The program is currently undergoing an expansion phase due to recent developments in Syria, which have created broader opportunities for humanitarian mine clearance organizations to work inside the country.
HALO is committed to the principle of equal opportunity and does not discriminate against any applicant on the basis of age, gender, race, religion, disability, or any other characteristic. All recruitment processes are conducted with full transparency, and selection is based solely on competence and the ability to perform the tasks. The organization encourages women and persons with disabilities to apply for positions.
HALO has been operating in Syria since 2016, implementing humanitarian mine action activities, including survey, mine clearance, and explosive ordnance risk education. The program is currently undergoing an expansion phase due to recent developments in Syria, which have created broader opportunities for humanitarian mine clearance organizations to work inside the country.
Required employees number
1
Posted On
Jun 09, 2026
Expiry Date
Jul 09, 2026
CV Language
English