Responsibilities
• Coordinate all aircraft turnaround activities from arrival to departure, ensuring on-time and safe operations
• Assign and supervise drivers, workers, and cleaners, ensuring proper deployment of manpower and GSE for each flight.
• Confirm that all ground handling equipment (belt loaders, dollies, stairs, GPUs, etc.) is positioned, functional, and used correctly.
• Ensure baggage unloading, loading, cleaning, catering, and refuelling tasks are executed according to the turnaround plan.
• Communicate continuously with OCC, ramp control, passenger services and cargo departments and airline representatives on flight status, service completion, and irregularities.
• Monitor turnaround time milestones, reporting any delays or incidents to the Shift Supervisor or OCC.
• Ensure compliance with airside safety, PPE, and FOD prevention procedures.
• Verify aircraft stand readiness before arrival and perform final checks before departure clearance.
• Record service start/finish times and resource usage for each flight to support performance reporting.
• Identify operational issues (equipment shortage, manpower gaps, safety risks) and escalate promptly for resolution.
• Provide on-the-job guidance to ramp crews to maintain efficiency, teamwork, and safety discipline.
• Participate in daily briefings, safety walks, and debriefs to improve turnaround performance and service quality.
Qualifications
• Diploma or Bachelor’s Degree in Aviation, Operations, or related field.
• Minimum 3-4 years of experience in ramp or ground handling operations, with at least 1 year in a supervisory or coordination role.
• Airside Safety or IATA AHM/IGOM certification preferred.
• Strong understanding of ground handling and ramp operations.
• Knowledge of IATA AHM / IGOM, airport safety, and airside operating standards.
• Excellent coordination and multitasking skills under time pressure.
• Ability to lead and allocate teams effectively (drivers, workers, cleaners).
• ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role (this point to be available for all roles that have SAP access).