Job ID
51246
Job Title
Case Management worker
To work for
Action For Humanity
Country
Syria
City
Edleb
Field of Work
Production - Humanitarian/Disasters
Job Type
Full time
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Main Duties/Responsibilities:
Program/Technical Delivery
• Identify and support children most at risk, contributing to early risk detection and intervention planning.
• Conduct one-on-one sessions with children and youth in accordance with approved case management procedures, processes, and relevant tools, while maintaining confidentiality and dignity.
• Assess risks and needs and develop comprehensive care plans, safety plans, and case indicators.
• Provide emotional support to children and youth as required.
Partnership & Stakeholder Engagement
• Coordinate with the Case Management Supervisor to ensure safe and timely referrals.
• Maintain effective communication and coordination with Protection Assistants, Social Counsellors, and other relevant sectors.
• Participate in case management and field-level coordination meetings as required.
Monitoring, Evaluation & Learning (MEL)
• Monitor the progress and outcomes of assigned cases and ensure timely follow-up on case action plans.
• Maintain accurate case management data and contribute to weekly and activity reports.
• Identify gaps and lessons learned from case management practice and provide recommendations to improve the quality of services.
Resource Management & Compliance
• Ensure compliance with organizational policies, child protection standards, and project procedures.
• Ensure the appropriate and efficient use of project materials and resources during field activities.
• Maintain accurate documentation of project activities and supporting documents in line with organizational requirements.
Team Leadership & Capacity Building
• Supervise and support Psychosocial Support Officers, providing continuous technical guidance and capacity-building support to enhance their performance and ensure effective implementation of activities.
• Identify capacity gaps and provide coaching, feedback, and follow-up support to strengthen staff performance and improve the quality of services
Program/Technical Delivery
• Identify and support children most at risk, contributing to early risk detection and intervention planning.
• Conduct one-on-one sessions with children and youth in accordance with approved case management procedures, processes, and relevant tools, while maintaining confidentiality and dignity.
• Assess risks and needs and develop comprehensive care plans, safety plans, and case indicators.
• Provide emotional support to children and youth as required.
Partnership & Stakeholder Engagement
• Coordinate with the Case Management Supervisor to ensure safe and timely referrals.
• Maintain effective communication and coordination with Protection Assistants, Social Counsellors, and other relevant sectors.
• Participate in case management and field-level coordination meetings as required.
Monitoring, Evaluation & Learning (MEL)
• Monitor the progress and outcomes of assigned cases and ensure timely follow-up on case action plans.
• Maintain accurate case management data and contribute to weekly and activity reports.
• Identify gaps and lessons learned from case management practice and provide recommendations to improve the quality of services.
Resource Management & Compliance
• Ensure compliance with organizational policies, child protection standards, and project procedures.
• Ensure the appropriate and efficient use of project materials and resources during field activities.
• Maintain accurate documentation of project activities and supporting documents in line with organizational requirements.
Team Leadership & Capacity Building
• Supervise and support Psychosocial Support Officers, providing continuous technical guidance and capacity-building support to enhance their performance and ensure effective implementation of activities.
• Identify capacity gaps and provide coaching, feedback, and follow-up support to strengthen staff performance and improve the quality of services
Specific Vacancy Requirements
General Work Experience:
• Essential:
• Minimum 2 years of relevant experience in child protection, case management, psychosocial support, or humanitarian programs.
• Strong knowledge of child protection principles, case management procedures, safeguarding, referral pathways, and confidentiality.
• Experience in conducting child protection assessments, developing case action plans and safety plans, and following up on cases.
• Strong documentation, reporting, communication, coordination, and interpersonal skills.
• Commitment to safeguarding, confidentiality, diversity, and inclusion.
• Willingness and ability to conduct regular field visits within project areas.
• Desirable :
• Previous experience working in schools or education programs, particularly in child protection and case management.
• Experience in coordinating with school staff, Child Protection Officers, Social Counsellors, education authorities, and relevant service providers.
• Practical knowledge of child protection case management, assessment, case action planning, referrals, follow-up, and safeguarding mechanisms within school environments.
Skills:
• Languages:
Good in English (Writing-Reading-Speaking).
Good in Arabic (Writing-Reading-Speaking).
• Essential:
• Minimum 2 years of relevant experience in child protection, case management, psychosocial support, or humanitarian programs.
• Strong knowledge of child protection principles, case management procedures, safeguarding, referral pathways, and confidentiality.
• Experience in conducting child protection assessments, developing case action plans and safety plans, and following up on cases.
• Strong documentation, reporting, communication, coordination, and interpersonal skills.
• Commitment to safeguarding, confidentiality, diversity, and inclusion.
• Willingness and ability to conduct regular field visits within project areas.
• Desirable :
• Previous experience working in schools or education programs, particularly in child protection and case management.
• Experience in coordinating with school staff, Child Protection Officers, Social Counsellors, education authorities, and relevant service providers.
• Practical knowledge of child protection case management, assessment, case action planning, referrals, follow-up, and safeguarding mechanisms within school environments.
Skills:
• Languages:
Good in English (Writing-Reading-Speaking).
Good in Arabic (Writing-Reading-Speaking).
Salary and Benefits
N/A
About us
Action for Humanity is an international humanitarian organization committed to delivering life-saving assistance and sustainable support to individuals and communities affected by conflict, displacement, and natural disasters. The organization implements comprehensive programs in emergency relief, healthcare, education, water, sanitation and hygiene (WASH), livelihoods, and child protection. Through its strategic interventions, Action for Humanity seeks to alleviate human suffering, uphold dignity, and foster resilience among vulnerable populations, ensuring that humanitarian principles and accountability guide all aspects of its work.
Required employees number
5
Posted On
Sep 24, 2026
Expiry Date
Oct 24, 2026