51656

Damascus

Full time

Senior Information Management Officer is responsible for data management including developing databases and ensuring support for users, reporting and analyzing by coordinating with various IM/MEAL Members, and accountability.
Tasks and Responsibilities
A. Data & Information Management:
1. Design, develop, and maintain databases for data collection tools (e.g., KoboToolbox, SQL Server, EMR systems) and ensure their effectiveness and reliability.
2. Work closely with the IM officers and Data clerks to formulate techniques for quality data collection, ensuring adequacy, accuracy, and legitimacy of data.
3. Troubleshoot data-related problems and authorize necessary maintenance or system modifications.
4. Ensure digital databases and archives are protected from security breaches and data losses, implementing appropriate backup and recovery procedures.
5. Monitor and analyze information and data systems, evaluating their performance to identify opportunities for enhancement (e.g., new technologies, upgrades).
6. Create, implement, and enforce policies and procedures for effective data management across the organization.
7. Troubleshoot warehouse/inventory management systems and authorize maintenance or modifications as needed.
8. Applying data quality protocol at facility level to ensure data quality
9. Work with the team in maintenance HIS, and EMR, or in selecting any new health information system
B. Reporting, Visualization and analysis:

1. Provide the MEAL team with required indicator data to update Indicator Tracking Tables (ITTs) and MEAL frameworks.
2. Produce regular maps or dashboards of SAMS achievements, areas of operation, service coverage, and other programmatic data.
3. Assist the IM/MEAL Manager in analyzing IM-related data using Power BI, or other analytical tools.

C. Accountability:
1. The Senior Information Management Officer will lead the design, implementation, and maintenance of a robust Complaints and Feedback Mechanism (CFM) system that ensures communities have safe and accessible channels to provide feedback.
2. This includes technical management of the CRM platform, ensuring timely and appropriate responses, analyzing feedback data to inform program improvements, and building the capacity of staff on accountability principles.
D: Staff Management & Capacity Building
1. Ensure all IM staff have updated job descriptions and are fully aware of their roles and responsibilities.
2. Develop performance objectives for each team member and conduct evaluations in accordance with SAMS HR policies.
3. Develop professional development plans for IM staff to enhance their skills and career growth.
4. Delegate tasks appropriately and ensure balanced workload distribution across the team.
5. Build and maintain an effective team approach, ensuring collaboration and coordination among staff.
6. Conduct Regular team meetings for planning, information sharing, and problem-solving.
E: Field Visits & On-Site Technical Support:
1. Conduct regular field visits to SAMS-supported health facilities and partner locations to monitor data quality, system usage, and compliance with data management protocols.
2. Provide on-site technical support to facility staff and data entry personnel, addressing system-related issues and data entry challenges in real time.
3. Ensure that data protection protocols are being followed at the facility level, including secure storage of records, password protection, and access control using Data Quality Assurance.
G: Partnership Coordination & Follow-Up
1. Work closely with partner organizations to harmonize data collection tools, indicator definitions, and reporting formats to ensure consistency across all data sources.
2. Provide regular feedback to partner organizations on their data quality performance, highlighting areas of improvement and best practices.
3. Support partners in addressing recurring data quality issues through targeted training, mentorship, and system enhancements.

Our organization values diversity and inclusion and is dedicated to providing an equitable work environment for all. We strongly encourage women, and qualified candidates of all abilities and backgrounds to apply.

SAMS is a global medical relief organization that is working on the frontlines of crisis relief in Syria and beyond to save lives and alleviate suffering. SAMS proudly provides dignified medical care to every patient in need.

Oct 13, 2026