Job ID
37346
Job Title
Software Support Specialist
To work for
EastMed
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
- Provide technical assistance and support to customers who are
using software products and services.
- Train customers on how to use the system, and explain
technical concepts, solutions, and any new additions to the
system in a clear and concise manner.
- Communicate with customers via phone or email to provide
technical support. And it may also require occasional visits
to customer sites for on-site support.
- Respond to customer inquiries and troubleshoot technical
issues with products or services.
- Identify the type of problem and work on solving it, or
transfer it to the appropriate person.
- Work closely with other departments, such as development team
or quality assurance, for updates and fixes to the System and
provide them with reports on system-related issues.
- Document technical issues and resolutions for future
reference.
- Ensure that customers feel valued and supported throughout the
support process, and strive to exceed their expectations.
- Stay up-to-date with new products, technologies, and industry
trends to provide the best possible support to customers.
using software products and services.
- Train customers on how to use the system, and explain
technical concepts, solutions, and any new additions to the
system in a clear and concise manner.
- Communicate with customers via phone or email to provide
technical support. And it may also require occasional visits
to customer sites for on-site support.
- Respond to customer inquiries and troubleshoot technical
issues with products or services.
- Identify the type of problem and work on solving it, or
transfer it to the appropriate person.
- Work closely with other departments, such as development team
or quality assurance, for updates and fixes to the System and
provide them with reports on system-related issues.
- Document technical issues and resolutions for future
reference.
- Ensure that customers feel valued and supported throughout the
support process, and strive to exceed their expectations.
- Stay up-to-date with new products, technologies, and industry
trends to provide the best possible support to customers.
Qualifications
- Bachelor's degree in Information Technology, Computer Science,
Computer Engineering, Electronics, or Telecommunications.
- At least two years of experience in software support or a
related field.
Computer Engineering, Electronics, or Telecommunications.
- At least two years of experience in software support or a
related field.
Specific Vacancy Requirements
- Experience with customer service principles and practices.
- Knowledge in Insurance Industry is a plus.
- Strong knowledge of software products and services.
- Experience with troubleshooting and resolving technical
issues.
- Good command on SQL and Database theories.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to think creatively.
- Ability to work independently as well as part of a team.
- Ability to multitask and manage time effectively.
- Knowledge in Insurance Industry is a plus.
- Strong knowledge of software products and services.
- Experience with troubleshooting and resolving technical
issues.
- Good command on SQL and Database theories.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to think creatively.
- Ability to work independently as well as part of a team.
- Ability to multitask and manage time effectively.
Salary and Benefits
As per salary scale.
About us
EastMed is a Software house, established in 2019, focused exclusively on building and implementing software for two major industries: Insurance, and Aviation. We provide software solutions, business and financial consultation, digital transformation, transfer of knowledge, training and support services, that increase operational efficiency, enhance enterprise collaboration, and enable faster decision-making, to achieve operational performance. Official partners are distributed in major cities around the Middle East. Our team has more than 50 accumulated years of expertise in the fields of IT, Finance, Insurance, Telecom, Aviation, E-Payment, Banking and others.
Required employees number
1
Posted On
Nov 06, 2023
Expiry Date
Dec 06, 2023