Job ID
37422
Job Title
SENIOR IT OFFICER
To work for
Oxfam Syria
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Provide support to all Oxfam staff, visitors, and travellers
• Act as an escalation point for first line Service Desk for complex, technical issues
• Provide Third line support for MENA region and Oxfam where appropriate and communicate business criticality and impact
• Manage, support, and proactively maintain Oxfam MENA IS systems
• Ensure that no illegal or unsupported software is installed on Oxfam equipment
• Participate in the ITIL Problem Management process where appropriate (includes both reactive and proactive modes) to ensure that disruption to business systems is minimised
• Perform thorough analysis of all incidents to ensure that underlying trends and root causes are identified and permanently resolved.
• Regular travel to offices and work locations in Syria and travel to other Oxfam locations per request is required
• Act as an escalation point for first line Service Desk for complex, technical issues
• Provide Third line support for MENA region and Oxfam where appropriate and communicate business criticality and impact
• Manage, support, and proactively maintain Oxfam MENA IS systems
• Ensure that no illegal or unsupported software is installed on Oxfam equipment
• Participate in the ITIL Problem Management process where appropriate (includes both reactive and proactive modes) to ensure that disruption to business systems is minimised
• Perform thorough analysis of all incidents to ensure that underlying trends and root causes are identified and permanently resolved.
• Regular travel to offices and work locations in Syria and travel to other Oxfam locations per request is required
Qualifications
Certification in ITIL or equivalent qualification
• Scripting experience (PowerShell, batch script)
• A fundamental understanding of cloud technologies (PaaS, SaaS, IaaS) – esp. Microsoft Azure
• Scripting experience (PowerShell, batch script)
• A fundamental understanding of cloud technologies (PaaS, SaaS, IaaS) – esp. Microsoft Azure
Specific Vacancy Requirements
Technical knowledge requirement:
• Office 365 Administration level Tier 3, Power scripts, Reporting, Security and Management (Tier 4 desirable)
• Networks Cloud managed networks, LAN, WAN, VPN, Firewalls, Routing and Security (Meraki Cisco desirable)
• SCCM experience
• Azure administration
Intune experience
• Office 365 Administration level Tier 3, Power scripts, Reporting, Security and Management (Tier 4 desirable)
• Networks Cloud managed networks, LAN, WAN, VPN, Firewalls, Routing and Security (Meraki Cisco desirable)
• SCCM experience
• Azure administration
Intune experience
Salary and Benefits
as per Oxfam Salary scale
About us
Oxfam is an international confederation of 17 organizations networked together in more than 90 countries, as part of a global movement for change, to build a future free from the injustice of poverty.
In Syria :
While Oxfam has been present in the region since 1970, it began operating in Syria through its Damascus based presence in July 2013. Since then, Oxfam has been responding to both the urgent WASH needs for vulnerable people, and has been working on the rehabilitation of water systems in order to provide durable, more sustainable solutions to the affected populations. Interventions implemented under Oxfam's WASH Programme include: Provision of Acute Emergency Life-Saving WASH Services, Rehabilitation of Water Systems, Hygiene Promotion and Water Conservation, Capacity Building and Training, and Improved Emergency WASH Coordination. To date, Oxfam has been worked in 10 governorates, seeking out to over 2.5 million beneficiaries.
In Syria :
While Oxfam has been present in the region since 1970, it began operating in Syria through its Damascus based presence in July 2013. Since then, Oxfam has been responding to both the urgent WASH needs for vulnerable people, and has been working on the rehabilitation of water systems in order to provide durable, more sustainable solutions to the affected populations. Interventions implemented under Oxfam's WASH Programme include: Provision of Acute Emergency Life-Saving WASH Services, Rehabilitation of Water Systems, Hygiene Promotion and Water Conservation, Capacity Building and Training, and Improved Emergency WASH Coordination. To date, Oxfam has been worked in 10 governorates, seeking out to over 2.5 million beneficiaries.
Required employees number
1
Posted On
Nov 13, 2023
Expiry Date
Nov 28, 2023
Photo
Required
CV Language
English