Job ID

Job Title

To work for
Four Seasons Hotel Damascus



Field of Work
Customer services - Tourism/Hotels/Reservations - Operations

Job Type
Full time

Military service
Finished or Exempted (For male)

Minimum Education Level

1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. The ability to handle a multitude of keys.
4. The ability to quote and be familiar with room and rate availability for current and future dates.
5. The ability to accept reservations, changes and cancellations in the absence of reservations staff.
6. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
7. The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
8. The ability to handle guest problems or complaints.
9. The ability to utilize the computer system in running daily reports and in blocking special requests.
10. The ability to keep all support departments informed of necessary information or requests.
11. The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
12. The ability to complete key packets and vouchers, and to modify registration cards.
13. The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
14. The ability to maintain a balanced bank assigned to you from the hotel.
15. The ability to reconcile all transactions at the close of the shift and to cash out.
16. The ability to recite hours of operation of all hotel facilities and special service codes.
17. The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
18. The ability to handle hotel emergency procedures and situations with maturity and professionalism.
19. The ability to perform tasks and projects as delegated by the Assistant Manager, Front Office Manager or Rooms Division Manager.

1. Written, spoken and reading proficiency in the English language.
2. Hotel experience preferred.
3. Some computer knowledge.

Salary and Benefits
TBD after interview

About us
About Four Seasons Hotels and Resorts

Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.

Required employees number

Posted On
Nov 16, 2023

Expiry Date
Dec 16, 2023


CV Language

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