Job ID
37595
Job Title
Universal Representative: Customer Service Center / Hama
To work for
MTN Syria
Country
Syria
City
Hamah
Field of Work
Customer services
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
Responsibilities :
* Providing front line customer service through the CSC's.
* Receiving bills, cash payments &transfering units to prepaid
customers accounts.
* Providing information about new and present services.
* selling both MTN products and value added services and
perform cross and up seling campaigns for special and new
services whithin CSC's and during expositiond participation
M31.
* Delivering daily cash collection financial reports
* Dealing with VIP's and HVC customers.
* reporting alarming cases and complaints to the line manager.
* registering all cases done by the employee on CRM application
* Compy with company and department policy and procedures.
* Delivering all MTn prducts and services.
* Receiving all customers compalaints and escale them to the
concerned parties in the most sufficient manner.
* Providing front line customer service through the CSC's.
* Receiving bills, cash payments &transfering units to prepaid
customers accounts.
* Providing information about new and present services.
* selling both MTN products and value added services and
perform cross and up seling campaigns for special and new
services whithin CSC's and during expositiond participation
M31.
* Delivering daily cash collection financial reports
* Dealing with VIP's and HVC customers.
* reporting alarming cases and complaints to the line manager.
* registering all cases done by the employee on CRM application
* Compy with company and department policy and procedures.
* Delivering all MTn prducts and services.
* Receiving all customers compalaints and escale them to the
concerned parties in the most sufficient manner.
Qualifications
* Education Standard: Diploma Degree or undergraduate University
Degree( 3rd or 4th year).
* Experience Standard: preferably 1 year of experience
* Good Command in English Writing / Readin
Degree( 3rd or 4th year).
* Experience Standard: preferably 1 year of experience
* Good Command in English Writing / Readin
Salary and Benefits
upon MTN Syria Salary Scale
About us
MTN Syria is the leading provider of mobile services, offering cellular network access and business solutions.
In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.
MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.
In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.
MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.
Required employees number
1
Posted On
Nov 23, 2023
Expiry Date
Dec 23, 2023