Job ID
40640
Job Title
Contact Center Representative
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Tartous
Field of Work
Telecommunications - Customer services
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Diploma
Responsibilities
1. Respond, handle and follow up customer inquiries and provide customers with information about Syriatel offers, services and products through (phone call or Syriatel Online Channels, External e-mails, SMS, etc.) with excellent quality.
2. Promote and sell RBT “Ring Back Tone” songs through answering DJ calls and SMS in a professional manner.
3. Handle Corporate & VIP customers’ calls and respond to their inquiries in adequate manner.
4. Respond to customers’ inquiries related to ISP “Internet Service Provider” service in a professional manner.
5. Register customers' complaints related to service, inquiries and suggestion on the related system to be handled by concerned party.
6. Report all detected problems whether it’s related to customers’ feedback or system errors to the direct line of authority.
7. Respond to abusing calls professionally and report all cases to direct line of authority.
8. Call back all DJ abandoned calls.
9. Receive all requests related to coverage complains via (Calls, POS, Self App, etc.) in coordination with concerned parties.
10. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Promote and sell RBT “Ring Back Tone” songs through answering DJ calls and SMS in a professional manner.
3. Handle Corporate & VIP customers’ calls and respond to their inquiries in adequate manner.
4. Respond to customers’ inquiries related to ISP “Internet Service Provider” service in a professional manner.
5. Register customers' complaints related to service, inquiries and suggestion on the related system to be handled by concerned party.
6. Report all detected problems whether it’s related to customers’ feedback or system errors to the direct line of authority.
7. Respond to abusing calls professionally and report all cases to direct line of authority.
8. Call back all DJ abandoned calls.
9. Receive all requests related to coverage complains via (Calls, POS, Self App, etc.) in coordination with concerned parties.
10. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Undergraduate / Diploma.
2. Experience: N/A
3. Professional Certification: N/A
2. Experience: N/A
3. Professional Certification: N/A
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Fair
1.3 Comprehension: Fair
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Fair
3. Others: N/A
1.1 Conversation: Fair
1.2 Writing: Fair
1.3 Comprehension: Fair
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Fair
3. Others: N/A
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
3
Posted On
Sep 05, 2024
Expiry Date
Oct 05, 2024
CV Language
English