Job ID
42646
Job Title
Case Worker (Internal Candidates Only)
To work for
INTERSOS
Country
Syria
City
Hamah
Field of Work
Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
- Conduct intake interviews with individuals identified by the team during outreach work
or referred by other agencies, and open a case if vulnerability criteria are met
- Carry out comprehensive assessments for each client after receiving their consent and
consider emotional, behavioral and social factors that affect their psychosocial well-
being as well as protection and risk factors
- Conduct home visits to assess clients’ living conditions when necessary
- Develop a tailored case plan with the client, based on needs identified during the
assessment
- Refer clients to appropriate services and when necessary accompany them to different
service providers
- Provide continuous basic emotional support and counselling through regular follow-up
meetings, establishing a relationship built on trust respecting confidentiality protocols
- Document cases on the internal case management platform and ensure that any
progress on action plan and any significant change in client’s psychosocial well-being
and overall situation is timely and duly recorded
- Ensure proper and safe filing and archiving of case management files to maintain data
confidentiality
- Close cases when objectives in the case plan are met and no further needs are
identified
- Carry out all tasks respecting key protection principles, including but not limited to: do
no harm, non-discrimination, confidentiality, accountability and need-to-know principles
- Participate in internal case management meetings and bring to immediate attention any
case of special/emergency needs to the Case Worker Team Leader
- Ensure good relationships and coordination with the main service providers in the area
of intervention to improve identification of persons with specific needs for prompt
referral, follow up and information sharing
- Identify and report gaps in the availability and quality of services provision for clients in
the target areas
or referred by other agencies, and open a case if vulnerability criteria are met
- Carry out comprehensive assessments for each client after receiving their consent and
consider emotional, behavioral and social factors that affect their psychosocial well-
being as well as protection and risk factors
- Conduct home visits to assess clients’ living conditions when necessary
- Develop a tailored case plan with the client, based on needs identified during the
assessment
- Refer clients to appropriate services and when necessary accompany them to different
service providers
- Provide continuous basic emotional support and counselling through regular follow-up
meetings, establishing a relationship built on trust respecting confidentiality protocols
- Document cases on the internal case management platform and ensure that any
progress on action plan and any significant change in client’s psychosocial well-being
and overall situation is timely and duly recorded
- Ensure proper and safe filing and archiving of case management files to maintain data
confidentiality
- Close cases when objectives in the case plan are met and no further needs are
identified
- Carry out all tasks respecting key protection principles, including but not limited to: do
no harm, non-discrimination, confidentiality, accountability and need-to-know principles
- Participate in internal case management meetings and bring to immediate attention any
case of special/emergency needs to the Case Worker Team Leader
- Ensure good relationships and coordination with the main service providers in the area
of intervention to improve identification of persons with specific needs for prompt
referral, follow up and information sharing
- Identify and report gaps in the availability and quality of services provision for clients in
the target areas
Qualifications
Education
- University degree in a related field e.g. Social Work, Psychology or equivalent is an asset.
Professional experience
- 1 year of relevant work experience
Professional requirements
- Essential computer literacy (word, excel and internet)
Personal requirements
- Respect and non-discriminatory attitude, empathy
- Interpersonal and communication skills
- Reporting skills
- Capacity to work under pressure
Languages 
- Knowledge of English and Arabic
- University degree in a related field e.g. Social Work, Psychology or equivalent is an asset.
Professional experience
- 1 year of relevant work experience
Professional requirements
- Essential computer literacy (word, excel and internet)
Personal requirements
- Respect and non-discriminatory attitude, empathy
- Interpersonal and communication skills
- Reporting skills
- Capacity to work under pressure
Languages 
- Knowledge of English and Arabic
Salary and Benefits
As Per Intersos Salary Scale
About us
A humanitarian organization that works all over the world bringing assistance to people in danger victims of natural disasters and armed conflicts.
With its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.
With its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.
Required employees number
1
Posted On
Apr 14, 2025
Expiry Date
Apr 16, 2025