Job ID
42878
Job Title
Case worker Team Leader
To work for
INTERSOS
Country
Syria
City
Hamah
Field of Work
Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
- Ensure Case workers are able to provide support to
beneficiaries in their journey of recovery by providing basic
emotional support
- Train and coach the case workers in basic counselling,
communication and listening skills
- Under the supervision of the Technical Manager - Protection,
conduct weekly case
- conferences to discuss difficult cases and raise critical cases
to the Protection Coordinator
- Support the planning, implementation and reporting of the
activities, as well as ensuring the well-being and positive
working environment for all members of the team.
- Support positive team dynamics providing support and space for
caseworkers to express emotions and experiences within the case
management team
-Ensure the quality, regular and timely-follow up of the open
cases and the implementation of the action plan
- Meet regularly with Technical Manager - Protection to discuss
about ongoing issues and strategy for the team
- Flag issues concerning security and changes of environment in
the field to the Project Manager and support identification of
appropriate responses
- Supervise, support and coach Case Workers in their duties using
various methods such as observation, shadowing, case file
checks and bilateral case discussions and support the team in
finding solutions and appropriate responses to daily challenges
- Assign cases to Case Workers taking into consideration their
experience level,caseload and complexity of cases
- Guarantee that no case is closed before having exhausted all
the possible resources to find the needed service for the
beneficiary and according to SoPs
- Act as referral focal point for INTERSOS case management in the
geographical area of coverage under his responsibility and
distribute the cases between the Case Workers according to the
level of experience and complexity of case. Ensure equal
division of workload, timely follow up of target and flag
issues of overload of caseworkers to Project Manager ensuring
proper handover between the caseworkers if needed
- Conduct and monitor awareness raising session
- Ensure adherence of Case Workers to protection principles, Code
of Conducts and internal SoPs. Conduct regular case audits to
ensure that cases meet and maintain compliance with established
SoPs and minimum standards in case management
- Monitor timescales for response, decision-making and follow-up
through internal case management platform and according to
priority of case ensuring timely and appropriate support
- Supervise the accuracy of the cases documentation through
regular review of files and case management platform and
provide feedback to Case Workers.
- Overview the proper filing and archiving of case management
files to maintain data confidentiality and protection and the
respect of the standard procedures
- Review regularly staffs caseloads to ensure the quality of the
case management and the respect of the minimum standards (not
more than 25 cases at a time)
- Schedule and facilitate regular case management meetings with
Case Workers to discuss single cases and challenges
- Identify staff gaps and training needs and inform the Programme
Protection Referent for the actions needed
- Identify and analyse protection trends in the overall caseload
for the protection programming and submit monthly reports to
the Protection team
- Participate to external meetings and trainings about case
management and to conferences with partners when required
- Respect key protection principles including but not limited to:
do no harm, non-discrimination, confidentiality, accountability
and need-to-know principles
- Contribute to regular service mapping and update of service
directory
- Handle complex cases directly as needed
- Ensure good relationships and coordination with the main
service providers in the area of intervention for the
identification of specific needs in order to provide prompt
beneficiaries in their journey of recovery by providing basic
emotional support
- Train and coach the case workers in basic counselling,
communication and listening skills
- Under the supervision of the Technical Manager - Protection,
conduct weekly case
- conferences to discuss difficult cases and raise critical cases
to the Protection Coordinator
- Support the planning, implementation and reporting of the
activities, as well as ensuring the well-being and positive
working environment for all members of the team.
- Support positive team dynamics providing support and space for
caseworkers to express emotions and experiences within the case
management team
-Ensure the quality, regular and timely-follow up of the open
cases and the implementation of the action plan
- Meet regularly with Technical Manager - Protection to discuss
about ongoing issues and strategy for the team
- Flag issues concerning security and changes of environment in
the field to the Project Manager and support identification of
appropriate responses
- Supervise, support and coach Case Workers in their duties using
various methods such as observation, shadowing, case file
checks and bilateral case discussions and support the team in
finding solutions and appropriate responses to daily challenges
- Assign cases to Case Workers taking into consideration their
experience level,caseload and complexity of cases
- Guarantee that no case is closed before having exhausted all
the possible resources to find the needed service for the
beneficiary and according to SoPs
- Act as referral focal point for INTERSOS case management in the
geographical area of coverage under his responsibility and
distribute the cases between the Case Workers according to the
level of experience and complexity of case. Ensure equal
division of workload, timely follow up of target and flag
issues of overload of caseworkers to Project Manager ensuring
proper handover between the caseworkers if needed
- Conduct and monitor awareness raising session
- Ensure adherence of Case Workers to protection principles, Code
of Conducts and internal SoPs. Conduct regular case audits to
ensure that cases meet and maintain compliance with established
SoPs and minimum standards in case management
- Monitor timescales for response, decision-making and follow-up
through internal case management platform and according to
priority of case ensuring timely and appropriate support
- Supervise the accuracy of the cases documentation through
regular review of files and case management platform and
provide feedback to Case Workers.
- Overview the proper filing and archiving of case management
files to maintain data confidentiality and protection and the
respect of the standard procedures
- Review regularly staffs caseloads to ensure the quality of the
case management and the respect of the minimum standards (not
more than 25 cases at a time)
- Schedule and facilitate regular case management meetings with
Case Workers to discuss single cases and challenges
- Identify staff gaps and training needs and inform the Programme
Protection Referent for the actions needed
- Identify and analyse protection trends in the overall caseload
for the protection programming and submit monthly reports to
the Protection team
- Participate to external meetings and trainings about case
management and to conferences with partners when required
- Respect key protection principles including but not limited to:
do no harm, non-discrimination, confidentiality, accountability
and need-to-know principles
- Contribute to regular service mapping and update of service
directory
- Handle complex cases directly as needed
- Ensure good relationships and coordination with the main
service providers in the area of intervention for the
identification of specific needs in order to provide prompt
Qualifications
Education
- University degree in a related field e.g. Social Work,
Psychology or equivalent is an asset
Professional experience
- 3 years of relevant work experience including 1 year in a
supervisory role
Professional Requirements
- Essential computer literacy (word, excel and internet)
Personal Requirements
- Leadership, people management and development, teamwork and
cooperation
- Respect and non-discriminatory attitude, empathy
- Interpersonal and communication skills
- Reporting skills
- Capacity to work under pressure Languages
- Mission working Language essential
- University degree in a related field e.g. Social Work,
Psychology or equivalent is an asset
Professional experience
- 3 years of relevant work experience including 1 year in a
supervisory role
Professional Requirements
- Essential computer literacy (word, excel and internet)
Personal Requirements
- Leadership, people management and development, teamwork and
cooperation
- Respect and non-discriminatory attitude, empathy
- Interpersonal and communication skills
- Reporting skills
- Capacity to work under pressure Languages
- Mission working Language essential
Salary and Benefits
As per Intersos Salary Scale
About us
A humanitarian organization that works all over the world bringing assistance to people in danger victims of natural disasters and armed conflicts.
With its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.
With its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.
Required employees number
1
Posted On
May 06, 2025
Expiry Date
May 21, 2025
CV Language
English
