Job ID
43375
Job Title
Service Mapping Officer
To work for
International Rescue Committee
Country
Syria
City
Rakka
Field of Work
Journalism/Media - Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Job overview:
IRC Syria is seeking Service Mapping Officer for the Signpost project that aims at providing contextualized timely, accurate and reliable information to internally displaced persons (IDPs) and returnees in Syria and empowering them to make informed decisions on issues that matter most to them. Signpost is an innovative digital initiative providing a platform to reach crisis-affected populations with accessible information. Under the direct supervision of the Editorial Manager, the Service Mapping Officer will work closely with the protection team, and a diverse set of stakeholders, to oversee efforts to map existing essential service providers for internally displaced persons and returnees. S/he is tasked with ensuring humanitarian services are documented, reviewing the content for accuracy and relevance, and designing the service information on an ongoing basis in Syria. The Service Mapping Officer will:
- Ensure service mapping tools (Provider Data Entry Form, Provider Agreements, Mapping Matrix) are developed, implemented, and maintained.
- Develop relationships with service providers and coordinate with existing service mapping initiatives to extensively map available services and resources for crisis-affected populations in Syria. Gather important information about service accessibility and ensure consistency.
- Design and keep a mapping of services up to date, reviewing the content and design of the service maps on an ongoing basis.
- Share relevant information as may be required to support quality information provision related to referrals to services for IDPs and returnees.
Responsibilities:
- Develop/follow clear service mapping standards and tools to ensure collection of consistent information from service providers.
- In collaboration with the Signpost team, identify service providers through field visits, information from field staff, coordination meetings, working groups, desk research, social media, referral pathways and user surveys/FGDs, and other sources.
- Obtain consent for publishing service providers information publicly. Maintain a comprehensive list of resources and referral options that support the complex needs of crisis-affected people.
- Facilitate consultative forums with service providers to review draft service mapping and confirm information or ask for clarification where necessary.
- Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service maps and avoid duplication of efforts.
- Conduct regular field visits when feasible to verify services offered and capture any access barriers.
- Work closely with Frontline Communicators who are in direct contact with users to verify service information, and support quality referrals, ensuring regular follow up on referrals in collaboration with protection staff.
- Regularly update online and offline service maps and referral directory, and share with Frontline Communicators, and other organizations.
- Proactively review the content and design of the service map on an ongoing basis and solicit feedback from users or staff to support in trouble shooting any issues.
- Maintain ongoing communication with Signpost team on communication strategy, features, and issues
- Conduct training for service providers on how to use the service map and solicit feedback from providers.
Team Collaboration:
- Reports directly to Signpost Editorial Manager
- Collaborate with Community Liaison Assistants and Frontline Communicators to share information about available services across all Signpost platforms in Syria.
- Use online tools and other modes of communication to consistently share information with other members of the Signpost team, and protection/other humanitarian sector staff.
- Participate in all team meetings, workshops, strategy sessions, regular communications as established by the Editorial Manager.
IRC Syria is seeking Service Mapping Officer for the Signpost project that aims at providing contextualized timely, accurate and reliable information to internally displaced persons (IDPs) and returnees in Syria and empowering them to make informed decisions on issues that matter most to them. Signpost is an innovative digital initiative providing a platform to reach crisis-affected populations with accessible information. Under the direct supervision of the Editorial Manager, the Service Mapping Officer will work closely with the protection team, and a diverse set of stakeholders, to oversee efforts to map existing essential service providers for internally displaced persons and returnees. S/he is tasked with ensuring humanitarian services are documented, reviewing the content for accuracy and relevance, and designing the service information on an ongoing basis in Syria. The Service Mapping Officer will:
- Ensure service mapping tools (Provider Data Entry Form, Provider Agreements, Mapping Matrix) are developed, implemented, and maintained.
- Develop relationships with service providers and coordinate with existing service mapping initiatives to extensively map available services and resources for crisis-affected populations in Syria. Gather important information about service accessibility and ensure consistency.
- Design and keep a mapping of services up to date, reviewing the content and design of the service maps on an ongoing basis.
- Share relevant information as may be required to support quality information provision related to referrals to services for IDPs and returnees.
Responsibilities:
- Develop/follow clear service mapping standards and tools to ensure collection of consistent information from service providers.
- In collaboration with the Signpost team, identify service providers through field visits, information from field staff, coordination meetings, working groups, desk research, social media, referral pathways and user surveys/FGDs, and other sources.
- Obtain consent for publishing service providers information publicly. Maintain a comprehensive list of resources and referral options that support the complex needs of crisis-affected people.
- Facilitate consultative forums with service providers to review draft service mapping and confirm information or ask for clarification where necessary.
- Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service maps and avoid duplication of efforts.
- Conduct regular field visits when feasible to verify services offered and capture any access barriers.
- Work closely with Frontline Communicators who are in direct contact with users to verify service information, and support quality referrals, ensuring regular follow up on referrals in collaboration with protection staff.
- Regularly update online and offline service maps and referral directory, and share with Frontline Communicators, and other organizations.
- Proactively review the content and design of the service map on an ongoing basis and solicit feedback from users or staff to support in trouble shooting any issues.
- Maintain ongoing communication with Signpost team on communication strategy, features, and issues
- Conduct training for service providers on how to use the service map and solicit feedback from providers.
Team Collaboration:
- Reports directly to Signpost Editorial Manager
- Collaborate with Community Liaison Assistants and Frontline Communicators to share information about available services across all Signpost platforms in Syria.
- Use online tools and other modes of communication to consistently share information with other members of the Signpost team, and protection/other humanitarian sector staff.
- Participate in all team meetings, workshops, strategy sessions, regular communications as established by the Editorial Manager.
Qualifications
Education:
- Bachelor degree in journalism, communications, social work, human rights, or equivalent combination of background or experience.
- Minimum 2 years of relevant experience, ideally including two years implementing humanitarian protection programs.
Work Experience:
- Experience working with displaced people in a voluntary or professional capacity.
- Strong computer proficiency and well acquainted with basic software tools - can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs.
- Knowledge of social media platforms and cultural use of these platforms.
- Good judgment in the selection and presentation of published information.
- Excellent partner engagement skills.
- Excellent communication and writing skills
- An excellent level of oral and written English and Arabic
skills required:
- An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
- Ability to work under difficult working conditions, and with a diverse team in a sensitive environment.
- Ability and willingness to work and travel in remote areas.
- Ability to work independently with remote management.
- Proven organizational skills
Desired:
- Experience in protection work, especially referral pathways and partner networking.
- Experience in a humanitarian organization.
- Experience producing useful lifesaving information for crisis-affected people.
- Knowledge of IDP and returnee issues and available services in Syria.
Demonstrated Skills and Competencies:
- A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
- Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
- Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
- Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
- Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
- Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
- Curiosity, a desire to continually learn and develop is a must.
- Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.
Language/Travel:
- English is required
- Travel: to field sites as well as attending workshops and meetings.
Key Working Relationships:
Position Reports to: Signpost Editorial Manager
Position directly supervises: Community Liaison Assistants
Indirect Reporting: N/A
Key Internal Contacts: IRC’s Protection, Health, Economic & Recovery, & Development, Supply Chain, Humanitarian Access Focal Points
Key External Contacts: Coordination with Protection Cluster & Sectors, local stakeholders, community leaders, local NGOs and INGOs, legal organizations.
- Bachelor degree in journalism, communications, social work, human rights, or equivalent combination of background or experience.
- Minimum 2 years of relevant experience, ideally including two years implementing humanitarian protection programs.
Work Experience:
- Experience working with displaced people in a voluntary or professional capacity.
- Strong computer proficiency and well acquainted with basic software tools - can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs.
- Knowledge of social media platforms and cultural use of these platforms.
- Good judgment in the selection and presentation of published information.
- Excellent partner engagement skills.
- Excellent communication and writing skills
- An excellent level of oral and written English and Arabic
skills required:
- An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
- Ability to work under difficult working conditions, and with a diverse team in a sensitive environment.
- Ability and willingness to work and travel in remote areas.
- Ability to work independently with remote management.
- Proven organizational skills
Desired:
- Experience in protection work, especially referral pathways and partner networking.
- Experience in a humanitarian organization.
- Experience producing useful lifesaving information for crisis-affected people.
- Knowledge of IDP and returnee issues and available services in Syria.
Demonstrated Skills and Competencies:
- A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
- Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
- Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
- Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
- Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
- Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
- Curiosity, a desire to continually learn and develop is a must.
- Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.
Language/Travel:
- English is required
- Travel: to field sites as well as attending workshops and meetings.
Key Working Relationships:
Position Reports to: Signpost Editorial Manager
Position directly supervises: Community Liaison Assistants
Indirect Reporting: N/A
Key Internal Contacts: IRC’s Protection, Health, Economic & Recovery, & Development, Supply Chain, Humanitarian Access Focal Points
Key External Contacts: Coordination with Protection Cluster & Sectors, local stakeholders, community leaders, local NGOs and INGOs, legal organizations.
Specific Vacancy Requirements
-
Salary and Benefits
IRC offers a competitive package
About us
The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 700 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and adapting to the evolving context.
With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
Healthcare
Since 2012, the IRC has provided comprehensive primary and secondary healthcare through hospitals, clinics, and mobile medical units (MMUs). Ensuring access to vital services like sexual and reproductive health, clinical psychosocial support, and other specialized care. Working alongside our partners, we’ve helped secure a steady supply of medicines and medical equipment into the country, trained healthcare providers, and deployed health personnel to maintain services in even the most challenging conditions.
Protection
The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
Healthcare
Since 2012, the IRC has provided comprehensive primary and secondary healthcare through hospitals, clinics, and mobile medical units (MMUs). Ensuring access to vital services like sexual and reproductive health, clinical psychosocial support, and other specialized care. Working alongside our partners, we’ve helped secure a steady supply of medicines and medical equipment into the country, trained healthcare providers, and deployed health personnel to maintain services in even the most challenging conditions.
Protection
The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Required employees number
1
Posted On
Jun 30, 2025
Expiry Date
Jul 30, 2025
CV Language
English
