Job ID
45772
Job Title
Information Technology (IT) Officer
To work for
Aga Khan Health Services-Syria
Country
Syria
City
Hamah
Field of Work
Telecommunications - IT Software/IT Security - IT Hardware
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
I. IT Systems & Network Support
•Provide first-line technical support to users for hardware, software, and network-related issues.
•Install, configure, and update operating systems, applications, Network, and IT equipment.
•Troubleshoot and resolve issues with desktops, laptops, servers, and peripherals.
•Manage and maintain IT infrastructure, including server security and software updates.
•Manage database of Aga Khan Medical Center (AKMC) and provide reports as required.
•Assist in the implementation and ongoing support of IT projects and initiatives.
•Manage and monitor local networks (LAN/Wi-Fi), internet access, and server security.
II. IT Infrastructure & Asset Management
•Maintain an updated inventory of IT hardware, software, and licenses.
•Ensure timely maintenance, repair, and replacement of IT equipment.
•Support procurement processes for IT equipment and services in line with organizational policies.
III. Data Security & Backup
•Implement and monitor IT security protocols (antivirus, firewalls, access controls, encryption).
•Ensure regular data backup, recovery, and storage compliance.
•Train staff on safe digital practices, including data protection and cybersecurity awareness.
IV. Systems Administration
•Support organizational systems such as email, shared drives, and collaboration platforms (Microsoft 365, SharePoint, etc.).
•Assist in the rollout of new IT initiatives, applications, and digital tools.
•Liaise with external IT service providers to resolve technical issues.
V. Compliance & Policy Implementation
•Ensure adherence to organizational IT policies, donor requirements, and data protection standards.
•Support internal and external IT audits.
•Contribute to the development and update of IT procedures and standards.
•Provide first-line technical support to users for hardware, software, and network-related issues.
•Install, configure, and update operating systems, applications, Network, and IT equipment.
•Troubleshoot and resolve issues with desktops, laptops, servers, and peripherals.
•Manage and maintain IT infrastructure, including server security and software updates.
•Manage database of Aga Khan Medical Center (AKMC) and provide reports as required.
•Assist in the implementation and ongoing support of IT projects and initiatives.
•Manage and monitor local networks (LAN/Wi-Fi), internet access, and server security.
II. IT Infrastructure & Asset Management
•Maintain an updated inventory of IT hardware, software, and licenses.
•Ensure timely maintenance, repair, and replacement of IT equipment.
•Support procurement processes for IT equipment and services in line with organizational policies.
III. Data Security & Backup
•Implement and monitor IT security protocols (antivirus, firewalls, access controls, encryption).
•Ensure regular data backup, recovery, and storage compliance.
•Train staff on safe digital practices, including data protection and cybersecurity awareness.
IV. Systems Administration
•Support organizational systems such as email, shared drives, and collaboration platforms (Microsoft 365, SharePoint, etc.).
•Assist in the rollout of new IT initiatives, applications, and digital tools.
•Liaise with external IT service providers to resolve technical issues.
V. Compliance & Policy Implementation
•Ensure adherence to organizational IT policies, donor requirements, and data protection standards.
•Support internal and external IT audits.
•Contribute to the development and update of IT procedures and standards.
Qualifications
Education:
•Bachelor’s degree in Information Technology, Computer Science.
Experience:
•Minimum 3 years of relevant IT support experience, preferably in NGOs, INGOs, or humanitarian organizations.
•Strong knowledge of Windows environments, networking, and cloud-based systems.
•Experience in Database Management.
•Experience with IT troubleshooting, hardware maintenance, and systems administration.
•Familiarity with data protection, information security standards, and backup systems.
•Fluency in English (written and spoken).
Key Competencies:
•Problem-solving and analytical skills.
•Strong organizational and time-management abilities.
•Customer service orientation and patience with users.
•Adaptability to changing priorities and contexts.
•Commitment to the values and mission of the organization
•Bachelor’s degree in Information Technology, Computer Science.
Experience:
•Minimum 3 years of relevant IT support experience, preferably in NGOs, INGOs, or humanitarian organizations.
•Strong knowledge of Windows environments, networking, and cloud-based systems.
•Experience in Database Management.
•Experience with IT troubleshooting, hardware maintenance, and systems administration.
•Familiarity with data protection, information security standards, and backup systems.
•Fluency in English (written and spoken).
Key Competencies:
•Problem-solving and analytical skills.
•Strong organizational and time-management abilities.
•Customer service orientation and patience with users.
•Adaptability to changing priorities and contexts.
•Commitment to the values and mission of the organization
Specific Vacancy Requirements
Other requirements:
•Not a government employee.
•The ability to travel within the Syrian provinces.
•The ability to commit to working with AKHS-S during official working hours.
•Not a government employee.
•The ability to travel within the Syrian provinces.
•The ability to commit to working with AKHS-S during official working hours.
Salary and Benefits
AKHS-S Salary Scale.
About us
Aga Khan Health Services, Syria (AKHS,S) is an agency of Aga Khan Development Network (AKDN) which is a group of development agencies with mandates that include the environment, health, education, architecture, culture, microfinance, rural development, disaster reduction, and the promotion of private-sector enterprise and the revitalization of historic cities. AKDN agencies conduct their programmers without regard to faith, origin or gender.
The Aga Khan Health Services (AKHS) that works to improve the health of the population in the countries in which it operates. In Syria, AKHS works in particular to strengthen and develop the existing health systems, and seeks to achieve the full health coverage of population through supporting the essential health services of the public health facilities and improving their quality, and delivering several complementary health services which cover some of the unmet health needs, in addition to work constantly on enabling community and individuals to play an effective role towards their health by access and adopt healthy lifestyles and participating effectively in health care programmers, especially health promotion and disease prevention.
The Aga Khan Health Services (AKHS) that works to improve the health of the population in the countries in which it operates. In Syria, AKHS works in particular to strengthen and develop the existing health systems, and seeks to achieve the full health coverage of population through supporting the essential health services of the public health facilities and improving their quality, and delivering several complementary health services which cover some of the unmet health needs, in addition to work constantly on enabling community and individuals to play an effective role towards their health by access and adopt healthy lifestyles and participating effectively in health care programmers, especially health promotion and disease prevention.
Required employees number
1
Posted On
Dec 04, 2025
Expiry Date
Jan 03, 2026
