Job ID
46138
Job Title
IT Assistant Manager
To work for
Four Seasons Hotel Damascus
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - IT Hardware
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
• Maintain harmonious and professional relationships with all departments and Home Office.
• Assist hotel guests with technical requirements and issues.
• Ensure availability of critical systems (PMS, Call Accounting, HSIA, PABX, POS) 24/7.
• Establish and maintain user procedures and hardware familiarization.
• Provide administration services including contribution to technology budgets.
• Systems Administration: manage accounts, configurations, troubleshooting, and documentation.
• Assist in server infrastructure management, performance monitoring, OS upgrades, troubleshooting.
• Support other property systems (back office, sales, catering, HR).
• Provide system support services: outage diagnosis, troubleshooting, restoration, virus protection.
• Maintain Four Seasons IT Core Standards.
• Assist in acquisitions and major projects.
• Participate in corporate technology implementations.
• Support Desktop OS and applications including patches.
• Provide guest and conference support.
• Administer Lotus Notes, VPN, and communication tools.
• Assist in backup and recovery procedures.
• Manage third-party vendors.
• Provide 24/7 support for mission-critical systems.
• Assist in network support and security: Active Directory, server, wired/wireless infrastructure, firewalls, failover tools.
• Implement technology best practices.
• Provide HSIA guest/customer support when no third-party contract exists.
• Design, implement, and maintain secure hotel network infrastructure.
• Configure and manage firewalls, IDS/IPS, and web security gateways.
• Monitor network security threats and implement protective measures.
• Maintain Active Directory, VPN connections, and access controls.
• Implement PCI-DSS compliance via network segmentation.
• Conduct security audits and vulnerability assessments.
• Manage network performance monitoring, capacity planning, and optimization.
• Implement redundancy and failover solutions.
• Document network topology, security policies, and SOPs.
• Stay current with cybersecurity threats and apply countermeasures.
• Assist hotel guests with technical requirements and issues.
• Ensure availability of critical systems (PMS, Call Accounting, HSIA, PABX, POS) 24/7.
• Establish and maintain user procedures and hardware familiarization.
• Provide administration services including contribution to technology budgets.
• Systems Administration: manage accounts, configurations, troubleshooting, and documentation.
• Assist in server infrastructure management, performance monitoring, OS upgrades, troubleshooting.
• Support other property systems (back office, sales, catering, HR).
• Provide system support services: outage diagnosis, troubleshooting, restoration, virus protection.
• Maintain Four Seasons IT Core Standards.
• Assist in acquisitions and major projects.
• Participate in corporate technology implementations.
• Support Desktop OS and applications including patches.
• Provide guest and conference support.
• Administer Lotus Notes, VPN, and communication tools.
• Assist in backup and recovery procedures.
• Manage third-party vendors.
• Provide 24/7 support for mission-critical systems.
• Assist in network support and security: Active Directory, server, wired/wireless infrastructure, firewalls, failover tools.
• Implement technology best practices.
• Provide HSIA guest/customer support when no third-party contract exists.
• Design, implement, and maintain secure hotel network infrastructure.
• Configure and manage firewalls, IDS/IPS, and web security gateways.
• Monitor network security threats and implement protective measures.
• Maintain Active Directory, VPN connections, and access controls.
• Implement PCI-DSS compliance via network segmentation.
• Conduct security audits and vulnerability assessments.
• Manage network performance monitoring, capacity planning, and optimization.
• Implement redundancy and failover solutions.
• Document network topology, security policies, and SOPs.
• Stay current with cybersecurity threats and apply countermeasures.
Qualifications
• Education: Bachelor degree in Information Technology.
• Experience: Minimum 3 years in Hotel IT.
• Skills & Abilities:
•Highest level of integrity and transparency.
•Strong interpersonal and relationship-building skills; team player with high energy.
•Proactive, inquisitive mindset with problem-solving, decision-making, conflict resolution, and strategic thinking skills.
•Technical background: MCSE or strong networking skills.
• Experience: Minimum 3 years in Hotel IT.
• Skills & Abilities:
•Highest level of integrity and transparency.
•Strong interpersonal and relationship-building skills; team player with high energy.
•Proactive, inquisitive mindset with problem-solving, decision-making, conflict resolution, and strategic thinking skills.
•Technical background: MCSE or strong networking skills.
Salary and Benefits
As per Four Seasons Damascus hotel salary scale
Medical & Life Insurance
Medical & Life Insurance
About us
About Four Seasons Hotels and Resorts
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Required employees number
1
Posted On
Dec 29, 2025
Expiry Date
Jan 28, 2026
Photo
Required
CV Language
English
