Job ID
46255
Job Title
Community Contact Center Operator
To work for
ICRC | International Committee of the Red Cross
Country
Syria
City
Damascus
Field of Work
Data entry/Archiving - Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
- Receives calls and serves as the main point of contact between the caller and ICRC and ensuring timely response to callers’ quires.
- Distinguishes between calls that can be handled directly and those that will require to be routed to the relevant sections /people within the delegation.
- Records the details of each contact with callers in the relevant system and ensures that the information is classified into pre-determined reference categories.
- Compiles, cleans, analyses, and breaks down data and provides regular reports and updates on the activities.
- Implements requests from departments for surveys or verifications.
- Collects data on individual cases and provides relevant details for follow up to the relevant departments.
- Makes proposals for improvements of programs based on call data and analysis.
- Acquires and maintains an understanding of the ICRC’s Code of Conduct policies and activities around country and being available for field missions.
- Distinguishes between calls that can be handled directly and those that will require to be routed to the relevant sections /people within the delegation.
- Records the details of each contact with callers in the relevant system and ensures that the information is classified into pre-determined reference categories.
- Compiles, cleans, analyses, and breaks down data and provides regular reports and updates on the activities.
- Implements requests from departments for surveys or verifications.
- Collects data on individual cases and provides relevant details for follow up to the relevant departments.
- Makes proposals for improvements of programs based on call data and analysis.
- Acquires and maintains an understanding of the ICRC’s Code of Conduct policies and activities around country and being available for field missions.
Qualifications
- Professional degree in business administration, Social Sciences or equivalent.
- Minimum of 2 years work experience in a similar field preferably in humanitarian sector.
- Computer proficiency.
- Experience in call centre environment, social work and human service is a strong asset.
- Experience in data management.
- Good level of English, with ability to translate from Arabic in written.
- Minimum of 2 years work experience in a similar field preferably in humanitarian sector.
- Computer proficiency.
- Experience in call centre environment, social work and human service is a strong asset.
- Experience in data management.
- Good level of English, with ability to translate from Arabic in written.
Specific Vacancy Requirements
Deadline to apply 13-January-2026
Salary and Benefits
As per ICRC salary scale
About us
Permanently present in Syria since 1967, the ICRC is a neutral, impartial, and independent organization with an exclusively humanitarian mission. The ICRC works closely with and supports the Syrian Arab Red Crescent (SARC) to meet food, water, and health needs of people affected by the fighting in both emergencies and to help them start rebuilding their lives. They work together to raise awareness about risks from mines and other explosive remnants. The ICRC works to restore links between families who have been separated by the conflict and migration, visits a number of prisons, promotes respect for international humanitarian law. The ICRC also provides advice and support to local authorities and forensics practitioners in managing human remains with respect and dignity. The ICRC's operation in Syria is its largest in the world, with over 650 staff working in its offices in Damascus, Aleppo, Hama, Hassakeh, Homs, and Tartous.
Required employees number
1
Posted On
Jan 07, 2026
Expiry Date
Jan 22, 2026
CV Language
English
