Job ID
46348
Job Title
Director Product & Delivery
To work for
Fidra Tech / Lenador Systems
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Role Overview
The Director – Product & Delivery at Fidra Tech is a senior leadership role responsible for
defining product strategy, overseeing end-to-end product development, and ensuring
excellence in project and service delivery across all client engagements. This role bridges
business strategy, product vision, and technical execution, ensuring Fidra Tech delivers high-
quality, scalable, and market-driven IT solutions.
The Director will lead cross-functional teams to deliver innovative POS solutions, enterprise
systems, and mobile applications, while maintaining operational efficiency, client
satisfaction, and continuous improvement across delivery processes.
Key Responsibilities
Product Strategy & Ownership
• Define and own the product vision, roadmap, and lifecycle for Fidra Tech’s product
and solution portfolio.
• Translate market needs, client requirements, and business objectives into clear
product strategies and execution plans.
• Ensure products and solutions are aligned with company growth objectives, market
trends, and customer expectations.
• Drive innovation and continuous improvement across existing and new products.
Delivery & Execution Excellence
• Oversee end-to-end delivery of projects and products, from requirements gathering to
deployment and post-launch support.
• Establish and enforce delivery frameworks, methodologies, and best practices
(Agile, Scrum, Hybrid, or Waterfall where applicable).
• Ensure projects are delivered on time, within scope, and within budget, meeting
quality and performance standards.
• Manage delivery risks, dependencies, and escalations effectively.
Leadership & Team Management
• Lead, mentor, and develop product managers, project managers, engineers, QA
teams, and delivery leads.
• Build a high-performance, accountable, and customer-focused culture.
• Define clear goals, performance expectations, and development plans for teams.
• Support talent growth, retention, and succession planning.
Client & Stakeholder Management
• Act as a senior escalation point for key clients and strategic accounts.
• Partner with sales and business development teams during pre-sales, solution design,
and client presentations.
• Ensure strong client relationships through transparent communication, expectation
management, and consistent delivery.
Cross-Functional Collaboration
The Director – Product & Delivery will work closely with:
• Executive Leadership – to align product and delivery strategy with corporate vision and
financial goals.
• Sales & Business Development – to support deal structuring, pricing, solution design,
and client acquisition.
• Engineering & Architecture Teams – to ensure technical feasibility, scalability, and
system integrity.
• QA & Operations – to enforce quality standards and operational excellence.
• Customer Support & Success Teams – to ensure smooth product adoption and long-
term client satisfaction.
Key Performance Indicators (KPIs)
• On-time and on-budget delivery rate
• Product quality metrics (defect rates, stability, performance)
• Client satisfaction and retention (CSAT, NPS)
• Revenue growth and margin contribution of products/projects
• Team productivity and utilization rates
• Delivery efficiency and cycle time improvements
• Successful launch and adoption of new products and feature
The Director – Product & Delivery at Fidra Tech is a senior leadership role responsible for
defining product strategy, overseeing end-to-end product development, and ensuring
excellence in project and service delivery across all client engagements. This role bridges
business strategy, product vision, and technical execution, ensuring Fidra Tech delivers high-
quality, scalable, and market-driven IT solutions.
The Director will lead cross-functional teams to deliver innovative POS solutions, enterprise
systems, and mobile applications, while maintaining operational efficiency, client
satisfaction, and continuous improvement across delivery processes.
Key Responsibilities
Product Strategy & Ownership
• Define and own the product vision, roadmap, and lifecycle for Fidra Tech’s product
and solution portfolio.
• Translate market needs, client requirements, and business objectives into clear
product strategies and execution plans.
• Ensure products and solutions are aligned with company growth objectives, market
trends, and customer expectations.
• Drive innovation and continuous improvement across existing and new products.
Delivery & Execution Excellence
• Oversee end-to-end delivery of projects and products, from requirements gathering to
deployment and post-launch support.
• Establish and enforce delivery frameworks, methodologies, and best practices
(Agile, Scrum, Hybrid, or Waterfall where applicable).
• Ensure projects are delivered on time, within scope, and within budget, meeting
quality and performance standards.
• Manage delivery risks, dependencies, and escalations effectively.
Leadership & Team Management
• Lead, mentor, and develop product managers, project managers, engineers, QA
teams, and delivery leads.
• Build a high-performance, accountable, and customer-focused culture.
• Define clear goals, performance expectations, and development plans for teams.
• Support talent growth, retention, and succession planning.
Client & Stakeholder Management
• Act as a senior escalation point for key clients and strategic accounts.
• Partner with sales and business development teams during pre-sales, solution design,
and client presentations.
• Ensure strong client relationships through transparent communication, expectation
management, and consistent delivery.
Cross-Functional Collaboration
The Director – Product & Delivery will work closely with:
• Executive Leadership – to align product and delivery strategy with corporate vision and
financial goals.
• Sales & Business Development – to support deal structuring, pricing, solution design,
and client acquisition.
• Engineering & Architecture Teams – to ensure technical feasibility, scalability, and
system integrity.
• QA & Operations – to enforce quality standards and operational excellence.
• Customer Support & Success Teams – to ensure smooth product adoption and long-
term client satisfaction.
Key Performance Indicators (KPIs)
• On-time and on-budget delivery rate
• Product quality metrics (defect rates, stability, performance)
• Client satisfaction and retention (CSAT, NPS)
• Revenue growth and margin contribution of products/projects
• Team productivity and utilization rates
• Delivery efficiency and cycle time improvements
• Successful launch and adoption of new products and feature
Qualifications
Experience
• 10+ years of experience in IT product management, software delivery, or technology
leadership, with at least 5 years in a senior or director-level role.
• Proven track record managing complex enterprise systems, POS solutions, and mobile
applications.
• Strong experience in product lifecycle management and large-scale project delivery.
• Demonstrated success in leading cross-functional, multi-disciplinary teams.
• Experience working with clients across different industries and managing executive-
level stakeholders.
Technical & Professional Skills
• Strong understanding of software architecture, cloud platforms, APIs, and modern
development practices.
• Hands-on experience with Agile and DevOps methodologies.
• Excellent business acumen, with the ability to balance technical decisions and
commercial outcomes.
• Strong analytical, problem-solving, and decision-making skills.
Education
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related
field.
• Master’s degree (MBA, MSc) is a strong advantage.
• Relevant certifications (PMP, Scrum, SAFe, Product Management) are a plus.
• 10+ years of experience in IT product management, software delivery, or technology
leadership, with at least 5 years in a senior or director-level role.
• Proven track record managing complex enterprise systems, POS solutions, and mobile
applications.
• Strong experience in product lifecycle management and large-scale project delivery.
• Demonstrated success in leading cross-functional, multi-disciplinary teams.
• Experience working with clients across different industries and managing executive-
level stakeholders.
Technical & Professional Skills
• Strong understanding of software architecture, cloud platforms, APIs, and modern
development practices.
• Hands-on experience with Agile and DevOps methodologies.
• Excellent business acumen, with the ability to balance technical decisions and
commercial outcomes.
• Strong analytical, problem-solving, and decision-making skills.
Education
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related
field.
• Master’s degree (MBA, MSc) is a strong advantage.
• Relevant certifications (PMP, Scrum, SAFe, Product Management) are a plus.
Salary and Benefits
Competitive Salary + Health Insurance + Bonus
About us
Fidra Tech (Subsidiary of Lenador System)is an innovative technology company on a mission to redefine how communities discover, connect, and engage with the real world around them. At its core, Fidra Tech builds intelligent digital platforms that bridge the gap between people and the places they live, work, and explore and starting with real estate and expanding into adjacent local services and lifestyle ecosystems.
Powered by deep product thinking, user-centric design, and scalable technology infrastructure, Fidra Tech empowers businesses to showcase their offerings while giving consumers a seamless, intuitive experience to find properties, services, and opportunities that matter most. By blending marketplace dynamics with data-driven insights, Fidra Tech enables a new generation of platforms where trust, accessibility, and relevance drive value for users and partners alike.
With a commitment to regional identity, cultural context, and scalable innovation, Fidra Tech is building platforms that are not only technologically robust but socially resonant and making everyday decisions easier and more meaningful for millions.
Powered by deep product thinking, user-centric design, and scalable technology infrastructure, Fidra Tech empowers businesses to showcase their offerings while giving consumers a seamless, intuitive experience to find properties, services, and opportunities that matter most. By blending marketplace dynamics with data-driven insights, Fidra Tech enables a new generation of platforms where trust, accessibility, and relevance drive value for users and partners alike.
With a commitment to regional identity, cultural context, and scalable innovation, Fidra Tech is building platforms that are not only technologically robust but socially resonant and making everyday decisions easier and more meaningful for millions.
Required employees number
1
Posted On
Jan 13, 2026
Expiry Date
Feb 12, 2026
CV Language
English
