Job ID
48630
Job Title
Business Excellence Specialist
To work for
Norconsult Telematics
Country
Syria
City
Damascus
Field of Work
Engineering - Administrative
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Position Objectives
The Business Excellence Specialist supports the organisation's digital transformation and operational excellence initiatives by redesigning and digitizing end-to-end business processes.
The role focuses on improving efficiency, governance, transparency, and customer experience by applying business excellence frameworks, process engineering methodologies, and digital enablement tools. The position acts as a bridge between business units, IT teams, and digital transformation initiatives.
Job Description and Responsibilities
Lead enterprise-level AS-IS process discovery through workshops, stakeholder interviews, and data analysis.
Design and develop TO-BE process architectures aligned with business excellence frameworks such as Lean, Business Process Reengineering (BPR), and continuous improvement methodologies.
Standardize business processes to support governance, compliance, auditability, and scalability.
Establish process ownership structures, RACI models, and governance frameworks.
Integrate quality management systems (QMS) and operational excellence standards within business processes.
Drive digital-first process design, reducing manual and paper-based activities.
Identify and prioritize digitization, automation, and system integration opportunities across the organization.
Redesign processes for implementation within BPMS platforms, workflow automation systems, ERP solutions, and low-code/no-code platforms.
Support initiatives related to Robotic Process Automation (RPA), intelligent automation, and process orchestration.
Collaborate with IT teams to define functional requirements, user stories, and automation logic.
Define and monitor KPIs, SLAs, and OLAs aligned with organizational performance objectives.
Enable real-time dashboards, analytics, and performance monitoring mechanisms.
Support process mining, analytics, and operational insights initiatives.
Track and report benefits realization and operational improvements resulting from digital transformation initiatives.
Ensure adherence to data governance, security, and compliance standards.
Engage stakeholders and promote organizational adoption of digital processes and tools.
Develop standard operating procedures (SOPs), user manuals, and training materials for digital systems.
Support employees transitioning from legacy systems to digital platforms.
Promote a culture of continuous improvement and digital innovation across the organization.
Act as a trusted advisor on process excellence and digital enablement initiatives.
Work closely with IT teams, automation vendors, consultants, and business units.
Support cross-functional collaboration and enterprise-wide transformation initiatives.
The Business Excellence Specialist supports the organisation's digital transformation and operational excellence initiatives by redesigning and digitizing end-to-end business processes.
The role focuses on improving efficiency, governance, transparency, and customer experience by applying business excellence frameworks, process engineering methodologies, and digital enablement tools. The position acts as a bridge between business units, IT teams, and digital transformation initiatives.
Job Description and Responsibilities
Lead enterprise-level AS-IS process discovery through workshops, stakeholder interviews, and data analysis.
Design and develop TO-BE process architectures aligned with business excellence frameworks such as Lean, Business Process Reengineering (BPR), and continuous improvement methodologies.
Standardize business processes to support governance, compliance, auditability, and scalability.
Establish process ownership structures, RACI models, and governance frameworks.
Integrate quality management systems (QMS) and operational excellence standards within business processes.
Drive digital-first process design, reducing manual and paper-based activities.
Identify and prioritize digitization, automation, and system integration opportunities across the organization.
Redesign processes for implementation within BPMS platforms, workflow automation systems, ERP solutions, and low-code/no-code platforms.
Support initiatives related to Robotic Process Automation (RPA), intelligent automation, and process orchestration.
Collaborate with IT teams to define functional requirements, user stories, and automation logic.
Define and monitor KPIs, SLAs, and OLAs aligned with organizational performance objectives.
Enable real-time dashboards, analytics, and performance monitoring mechanisms.
Support process mining, analytics, and operational insights initiatives.
Track and report benefits realization and operational improvements resulting from digital transformation initiatives.
Ensure adherence to data governance, security, and compliance standards.
Engage stakeholders and promote organizational adoption of digital processes and tools.
Develop standard operating procedures (SOPs), user manuals, and training materials for digital systems.
Support employees transitioning from legacy systems to digital platforms.
Promote a culture of continuous improvement and digital innovation across the organization.
Act as a trusted advisor on process excellence and digital enablement initiatives.
Work closely with IT teams, automation vendors, consultants, and business units.
Support cross-functional collaboration and enterprise-wide transformation initiatives.
Qualifications
Qualification and Required Skills
Bachelor's degree in Engineering, Business Administration, Information Systems, or a related discipline.
4-6 years of experience in business excellence, business process management (BPM), or digital transformation roles.
Proven experience in BPMN 2.0 process modelling and process improvement initiatives.
Experience working with BPMS platforms, workflow automation tools, low-code platforms, ERP systems, or RPA solutions.
Experience defining and monitoring KPIs, SLAs, and OLAs.
CBPP / CBPL (Certified Business Process Professional) or equivalent BPM certification.
Lean Six Sigma (Green Belt or higher).
BPMN 2.0 (OCEB or equivalent) certification.
Certifications related to digital transformation, automation, or process improvement.
Business Process Management (BPM) and process engineering.
Process modelling using BPMN 2.0.
Digital transformation and workflow automation.
Data analysis and performance monitoring.
Stakeholder engagement and change management.
Proficiency in Microsoft Office and process documentation tools
Bachelor's degree in Engineering, Business Administration, Information Systems, or a related discipline.
4-6 years of experience in business excellence, business process management (BPM), or digital transformation roles.
Proven experience in BPMN 2.0 process modelling and process improvement initiatives.
Experience working with BPMS platforms, workflow automation tools, low-code platforms, ERP systems, or RPA solutions.
Experience defining and monitoring KPIs, SLAs, and OLAs.
CBPP / CBPL (Certified Business Process Professional) or equivalent BPM certification.
Lean Six Sigma (Green Belt or higher).
BPMN 2.0 (OCEB or equivalent) certification.
Certifications related to digital transformation, automation, or process improvement.
Business Process Management (BPM) and process engineering.
Process modelling using BPMN 2.0.
Digital transformation and workflow automation.
Data analysis and performance monitoring.
Stakeholder engagement and change management.
Proficiency in Microsoft Office and process documentation tools
Specific Vacancy Requirements
Must have BPMN Exp, Excellence. Hands-on BPM TOOL MODEL Exp..,
Salary and Benefits
Good as per market
About us
Established in 1959 in Norway as the combined international branch of three Norwegian consulting companies, Norconsult Telematics is now a fully independent, privately owned services company. More than 65 years in the business of delivering professional consulting services
Required employees number
4
Posted On
May 22, 2026
Expiry Date
Jun 21, 2026
CV Language
English
