Job ID
49160
Job Title
Parts Counter Analyst
To work for
Jubaco Trading LLC
Country
Syria
City
Damascus
Field of Work
Sales/Distribution
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
Parts Identification & Technical Expertise
•Act as the dealership’s expert on parts identification and application.
•Interpret machine serial numbers, SIS, parts books, and technical documentation to ensure 100 percent accuracy.
•Inspect worn or failed components and determine correct replacement solutions.
•Recommend repair vs replace options based on cost, lifecycle and uptime impact.
•Promote genuine, reman, and alternative solutions where appropriate.
Counter Sales & Customer Service
•Serve walk-in, phone and digital customers with professional and efficient service.
•Ensure customers leave with complete solutions, not partial orders.
•Proactively suggest related and preventive parts to reduce repeat failures.
•Maintain a clean, structured and professional counter environment.
•Protect the Cat brand through disciplined and customer-focused behavior.
Commercial Ownership
•Maximize revenue, gross margin and share of wallet.
•Follow up open quotations and convert to orders.
•Coordinate with field sales on pricing, technical clarification and deal closure.
•Identify lost sales and root causes.
•Support promotional campaigns and inventory push initiatives.
Internal Coordination
•Work closely with Service to ensure correct parts are pre-kitted for jobs.
•Support Machine Sales and Product Support teams with technical parts input.
•Maintain accurate CRM and ERP data.
•Escalate recurring failures or quality concerns to Product Support.
•Act as the dealership’s expert on parts identification and application.
•Interpret machine serial numbers, SIS, parts books, and technical documentation to ensure 100 percent accuracy.
•Inspect worn or failed components and determine correct replacement solutions.
•Recommend repair vs replace options based on cost, lifecycle and uptime impact.
•Promote genuine, reman, and alternative solutions where appropriate.
Counter Sales & Customer Service
•Serve walk-in, phone and digital customers with professional and efficient service.
•Ensure customers leave with complete solutions, not partial orders.
•Proactively suggest related and preventive parts to reduce repeat failures.
•Maintain a clean, structured and professional counter environment.
•Protect the Cat brand through disciplined and customer-focused behavior.
Commercial Ownership
•Maximize revenue, gross margin and share of wallet.
•Follow up open quotations and convert to orders.
•Coordinate with field sales on pricing, technical clarification and deal closure.
•Identify lost sales and root causes.
•Support promotional campaigns and inventory push initiatives.
Internal Coordination
•Work closely with Service to ensure correct parts are pre-kitted for jobs.
•Support Machine Sales and Product Support teams with technical parts input.
•Maintain accurate CRM and ERP data.
•Escalate recurring failures or quality concerns to Product Support.
Qualifications
•Technical diploma or equivalent experience in heavy equipment, engines or industrial machinery.
•Strong mechanical aptitude with ability to read technical diagrams.
•Experience using parts systems and ERP platforms preferred.
•Commercial mindset with sales capability.
•Clear communicator, disciplined and detail-oriented.
•Strong mechanical aptitude with ability to read technical diagrams.
•Experience using parts systems and ERP platforms preferred.
•Commercial mindset with sales capability.
•Clear communicator, disciplined and detail-oriented.
Salary and Benefits
Negotiable
About us
JUBACO CAT is the official Caterpillar dealership in Syria, established to deliver world-class construction equipment, power solutions, and aftersales services to the local market. It is a purpose-built company combining deep regional experience with Caterpillar’s global standards, aiming to support Syria’s infrastructure development through reliable equipment, strong service capabilities, and long-term customer partnerships.
Required employees number
2
Posted On
Jun 23, 2026
Expiry Date
Jul 23, 2026
