Job ID
49469
Job Title
MEAL Manager
To work for
La Chaine de L'espoir
Country
Syria
City
Damascus
Field of Work
Humanitarian/Disasters
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
GENERAL DESCRIPTION
Under the line management of the Head of Mission, and with technical guidance from the Program Coordinator at HQ, the MEAL Manager is responsible for designing, establishing and leading the Monitoring, Evaluation, Accountability and Learning (MEAL) system for the La Chaîne de l’Espoir mission in Syria. The role ensures that all projects are framed by structured, credible, timely and ethical data, that affected populations can hold CDE accountable, and that evidence and learning systematically inform decision-making, quality of care and program design. As the mission is in an early set-up phase, the MEAL Manager will build the function from the ground up, establishing standards, tools and routines adapted to the area of expertise of CDE in medical and health-facility environment, and will contribute to developing MEAL capacity within the team as the mission grows.
MAIN RESPONSIBILITIES
MEAL system design and set-up
Designs and rolls out the mission’s MEAL framework, standards and tools, ensuring consistency across all projects and alignment with CDE’s institutional MEAL guidance.
In collaboration with the Program Manager and the Medical Coordinator, develops a MEAL plan for each project, including participation in the logframe, indicator set-up, data bases and monitoring plan.
Develops or adapts data collection, monitoring, evaluation and reporting tools fit for a medical and health-facility environment (primary healthcare, secondary and specialized pediatric surgical care, nutrition, MHPSS/PSS and community outreach).
Establishes databases that connect facility and community-level activities and health data with project indicator reporting, in coordination with the Medical team and in alignment with national health information requirements where relevant.
Ensures the MEAL system generates evidence for decision-making, strategic planning and accountability.
Monitoring and data management
Leads activity, output and outcome monitoring against each project’s MEAL plan, identifying bottlenecks, gaps, risks and opportunities for course correction.
Ensures beneficiary data is collected, consolidated and disaggregated by sex, age and disability in line with CDE’s indicator framework and donors’ requirements.
Conducts and oversees data quality assurance (spot-checks, verification, document review) to ensure data is credible, reliable, timely and cost-effective.
Manages digital data collection (e.g. KoBo / ODK) and maintains consolidated indicator-tracking and beneficiary databases.
Integrates MEAL analysis into internal monitoring products (situation reports, activity follow-up, performance reviews), clearly flagging indicators on or off track and tracking the status of recommendations.
Supports clinical quality and outcome monitoring in collaboration with the Medical Coordinator, including the data dimension of morbidity and mortality review and surgical / clinical outcome tracking.
Evaluation
Coordinates and oversees assessments and evaluations (baseline, midline, endline, post-intervention and final evaluations) using appropriate quantitative, qualitative and mixed methods, ensuring they are timely, useful and ethical.
Drafts terms of reference for surveys and external evaluations, and provides technical support and oversight throughout.
Consolidates and disseminates evaluation findings and recommendations to relevant internal and external stakeholders.
Accountability to Affected Populations (AAP)
Designs, implements and maintains a context-appropriate Community Feedback Mechanism (CFM) accessible to women, men, girls and boys with diverse needs, in line with CDE’s policies.
Ensures feedback and complaints are adapted, working and triage is done by sensitivity, referred and closed within acceptable timeframes, in coordination with the Head of Mission and HQ focal point.
Ensures safeguarding and PSEAH sensitive complaints are channelled without delay through CDE’s dedicated reporting lines, respecting confidentiality and survivor-centred principles.
Learning and knowledge management
Leads lessons-learned and capitalization exercises, producing learning products (case studies, good-practice notes, end of project review) that capture successes, challenges and innovations.
Organizes learning workshops and review moments with the program and medical teams to translate findings into operational improvements.
Strategy, proposals and indicator design
Contributes to the mission’s strategy and to the design of new proposals, ensuring logframes are sound and indicators are SMART and aligned across output, outcome and impact levels.
Supports needs assessments and contributes the MEAL and evidence dimension to country strategy and proposal development.
Information management and data protection
Ensures all beneficiary and patient data, including sensitive medical data, is collected, stored, transferred and used in line with CDE’s Data Protection Policy and applicable confidentiality requirements.
Establishes clear data governance practices (access, storage, retention, consent) appropriate to a medical NGO operating in a sensitive context.
Management
As the MEAL function develops, recruits, manages, trains and develops MEAL / data staff, setting objectives, monitoring performance and building capacity.
Builds MEAL awareness and capacity across the wider team (program, medical and support), embedding a culture of accountability, data quality and professional rigor.
Safeguarding, protection mainstreaming and compliance
Ensures consistent application of CDE’s Safeguarding, PSEAH, Child Protection and Code of Conduct policies across all MEAL activities, including data collection involving children and vulnerable groups.
Mainstreams protection, gender, disability and conflict-sensitivity (Do No Harm) throughout MEAL design, data collection and community engagement.
Receives and refers safeguarding and PSEAH concerns through CDE’s reporting channels without delay.
Others
Supports the preparation and conduct of audits as regards MEAL and data aspects.
Ensures timely and adequate archiving of MEAL documentation (soft and hard).
Any other tasks as requested by the Head of Mission.
TEAM RELATIONSHIP
Line manager: Head of Mission (with technical guidance from the Program Coordinator at HQ).
Line and technical management: Data Analyst Officer.
Close collaboration with: Program Manager, Medical Coordinator, Medical team and Support Teams (FIN, HR, LOG & SEC), and partner MEAL focal points where relevant, Health Sector MEAL focal point, Health authorities MEAL focal point where relevant.
Under the line management of the Head of Mission, and with technical guidance from the Program Coordinator at HQ, the MEAL Manager is responsible for designing, establishing and leading the Monitoring, Evaluation, Accountability and Learning (MEAL) system for the La Chaîne de l’Espoir mission in Syria. The role ensures that all projects are framed by structured, credible, timely and ethical data, that affected populations can hold CDE accountable, and that evidence and learning systematically inform decision-making, quality of care and program design. As the mission is in an early set-up phase, the MEAL Manager will build the function from the ground up, establishing standards, tools and routines adapted to the area of expertise of CDE in medical and health-facility environment, and will contribute to developing MEAL capacity within the team as the mission grows.
MAIN RESPONSIBILITIES
MEAL system design and set-up
Designs and rolls out the mission’s MEAL framework, standards and tools, ensuring consistency across all projects and alignment with CDE’s institutional MEAL guidance.
In collaboration with the Program Manager and the Medical Coordinator, develops a MEAL plan for each project, including participation in the logframe, indicator set-up, data bases and monitoring plan.
Develops or adapts data collection, monitoring, evaluation and reporting tools fit for a medical and health-facility environment (primary healthcare, secondary and specialized pediatric surgical care, nutrition, MHPSS/PSS and community outreach).
Establishes databases that connect facility and community-level activities and health data with project indicator reporting, in coordination with the Medical team and in alignment with national health information requirements where relevant.
Ensures the MEAL system generates evidence for decision-making, strategic planning and accountability.
Monitoring and data management
Leads activity, output and outcome monitoring against each project’s MEAL plan, identifying bottlenecks, gaps, risks and opportunities for course correction.
Ensures beneficiary data is collected, consolidated and disaggregated by sex, age and disability in line with CDE’s indicator framework and donors’ requirements.
Conducts and oversees data quality assurance (spot-checks, verification, document review) to ensure data is credible, reliable, timely and cost-effective.
Manages digital data collection (e.g. KoBo / ODK) and maintains consolidated indicator-tracking and beneficiary databases.
Integrates MEAL analysis into internal monitoring products (situation reports, activity follow-up, performance reviews), clearly flagging indicators on or off track and tracking the status of recommendations.
Supports clinical quality and outcome monitoring in collaboration with the Medical Coordinator, including the data dimension of morbidity and mortality review and surgical / clinical outcome tracking.
Evaluation
Coordinates and oversees assessments and evaluations (baseline, midline, endline, post-intervention and final evaluations) using appropriate quantitative, qualitative and mixed methods, ensuring they are timely, useful and ethical.
Drafts terms of reference for surveys and external evaluations, and provides technical support and oversight throughout.
Consolidates and disseminates evaluation findings and recommendations to relevant internal and external stakeholders.
Accountability to Affected Populations (AAP)
Designs, implements and maintains a context-appropriate Community Feedback Mechanism (CFM) accessible to women, men, girls and boys with diverse needs, in line with CDE’s policies.
Ensures feedback and complaints are adapted, working and triage is done by sensitivity, referred and closed within acceptable timeframes, in coordination with the Head of Mission and HQ focal point.
Ensures safeguarding and PSEAH sensitive complaints are channelled without delay through CDE’s dedicated reporting lines, respecting confidentiality and survivor-centred principles.
Learning and knowledge management
Leads lessons-learned and capitalization exercises, producing learning products (case studies, good-practice notes, end of project review) that capture successes, challenges and innovations.
Organizes learning workshops and review moments with the program and medical teams to translate findings into operational improvements.
Strategy, proposals and indicator design
Contributes to the mission’s strategy and to the design of new proposals, ensuring logframes are sound and indicators are SMART and aligned across output, outcome and impact levels.
Supports needs assessments and contributes the MEAL and evidence dimension to country strategy and proposal development.
Information management and data protection
Ensures all beneficiary and patient data, including sensitive medical data, is collected, stored, transferred and used in line with CDE’s Data Protection Policy and applicable confidentiality requirements.
Establishes clear data governance practices (access, storage, retention, consent) appropriate to a medical NGO operating in a sensitive context.
Management
As the MEAL function develops, recruits, manages, trains and develops MEAL / data staff, setting objectives, monitoring performance and building capacity.
Builds MEAL awareness and capacity across the wider team (program, medical and support), embedding a culture of accountability, data quality and professional rigor.
Safeguarding, protection mainstreaming and compliance
Ensures consistent application of CDE’s Safeguarding, PSEAH, Child Protection and Code of Conduct policies across all MEAL activities, including data collection involving children and vulnerable groups.
Mainstreams protection, gender, disability and conflict-sensitivity (Do No Harm) throughout MEAL design, data collection and community engagement.
Receives and refers safeguarding and PSEAH concerns through CDE’s reporting channels without delay.
Others
Supports the preparation and conduct of audits as regards MEAL and data aspects.
Ensures timely and adequate archiving of MEAL documentation (soft and hard).
Any other tasks as requested by the Head of Mission.
TEAM RELATIONSHIP
Line manager: Head of Mission (with technical guidance from the Program Coordinator at HQ).
Line and technical management: Data Analyst Officer.
Close collaboration with: Program Manager, Medical Coordinator, Medical team and Support Teams (FIN, HR, LOG & SEC), and partner MEAL focal points where relevant, Health Sector MEAL focal point, Health authorities MEAL focal point where relevant.
Qualifications
PROFILE
Academic background
Graduate degree in statistics, demography, epidemiology, public health, social sciences, international development / cooperation or a related field [required]
Specific training in monitoring and evaluation is an asset.
Working experience
At least four to five years of experience in MEAL within humanitarian and/or development program [required]
Demonstrated experience designing and rolling out MEAL systems, logframes and indicator measurement plans [required]
Experience planning and managing surveys (baseline, midline, endline, post-intervention) and developing data collection tools [required]
Experience in data quality assurance [required]
Experience designing and running Community Feedback / Accountability Mechanisms [required]
Experience with health, medical or health information systems is a strong plus.
Experience in nutrition, MHPSS or protection-related data is a plus.
Experience supporting multi-project portfolios or consortia is a plus.
Specific skills
Strong quantitative and qualitative data collection methodology [required]
Proficiency with digital data collection tools (KoBo, ODK) and data analysis / visualization (advanced Excel; statistical or BI tools an asset) [required]
Strong command of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint) [required]
Strong analytical, organizational and reporting skills; precision and rigor [required]
Conflict-sensitive programming and Do No Harm in volatile contexts [required]
Working knowledge of safeguarding standards (PSEAH, child safeguarding) and data protection [required]
Ability to handle multiple tasks, set priorities and meet deadlines [required]
Capacity to travel regularly to CDE’s project implementation areas [required]
Sense of diplomacy and strong interpersonal skills in a multicultural and sensitive environment [required]
Languages
Fluent in Arabic and English (speaking, writing, reading) [required]
Academic background
Graduate degree in statistics, demography, epidemiology, public health, social sciences, international development / cooperation or a related field [required]
Specific training in monitoring and evaluation is an asset.
Working experience
At least four to five years of experience in MEAL within humanitarian and/or development program [required]
Demonstrated experience designing and rolling out MEAL systems, logframes and indicator measurement plans [required]
Experience planning and managing surveys (baseline, midline, endline, post-intervention) and developing data collection tools [required]
Experience in data quality assurance [required]
Experience designing and running Community Feedback / Accountability Mechanisms [required]
Experience with health, medical or health information systems is a strong plus.
Experience in nutrition, MHPSS or protection-related data is a plus.
Experience supporting multi-project portfolios or consortia is a plus.
Specific skills
Strong quantitative and qualitative data collection methodology [required]
Proficiency with digital data collection tools (KoBo, ODK) and data analysis / visualization (advanced Excel; statistical or BI tools an asset) [required]
Strong command of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint) [required]
Strong analytical, organizational and reporting skills; precision and rigor [required]
Conflict-sensitive programming and Do No Harm in volatile contexts [required]
Working knowledge of safeguarding standards (PSEAH, child safeguarding) and data protection [required]
Ability to handle multiple tasks, set priorities and meet deadlines [required]
Capacity to travel regularly to CDE’s project implementation areas [required]
Sense of diplomacy and strong interpersonal skills in a multicultural and sensitive environment [required]
Languages
Fluent in Arabic and English (speaking, writing, reading) [required]
Salary and Benefits
as per CDE Syria Mission Salary Grid
About us
La Chaîne de l’Espoir (CDE) is a French non-profit organization founded in 1994. Its mission is to ensure that every woman and child has access to the medical care they need, regardless of where they are born. Specialized in pediatric and cardiac surgery, CDE delivers surgical care to those who cannot access it locally, strengthens hospitals and trains medical teams in partner countries, and supports education and primary healthcare for women and children, in close partnership with local medical networks.
PROGRAM IN SYRIA
La Chaîne de l’Espoir has been present in the region since 2012, through operations in Lebanon, Jordan and Iraq. Following the February 2023 earthquake, CDE extended its support directly inside Syria through assistance to a hospital in Aleppo. In January 2025, CDE conducted two technical assessments in Syria, which informed the design of its current intervention in the country.
In 2026, CDE started implementing its first in-country intervention in the Damascus and Rural Damascus governorates, combining primary and secondary healthcare, specialized pediatric surgical care, integrated nutrition activities and emergency preparedness, across the maternal, neonatal and pediatric continuum of care. CDE intends to consolidate and progressively expand its programming in Syria.
PROGRAM IN SYRIA
La Chaîne de l’Espoir has been present in the region since 2012, through operations in Lebanon, Jordan and Iraq. Following the February 2023 earthquake, CDE extended its support directly inside Syria through assistance to a hospital in Aleppo. In January 2025, CDE conducted two technical assessments in Syria, which informed the design of its current intervention in the country.
In 2026, CDE started implementing its first in-country intervention in the Damascus and Rural Damascus governorates, combining primary and secondary healthcare, specialized pediatric surgical care, integrated nutrition activities and emergency preparedness, across the maternal, neonatal and pediatric continuum of care. CDE intends to consolidate and progressively expand its programming in Syria.
Required employees number
1
Posted On
Jul 05, 2026
Expiry Date
Aug 04, 2026
CV Language
English
