Job ID
49935
Job Title
Reservation Supervisor
To work for
Assets Group
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Act as a main resource for reservation agents needing assistance technically or with regards to achieving
customer satisfaction.
Ensure reservation department and Front Office staff are constantly aware of availability states open, on
request, closed dates, high demand dates etc.
Respond to all guest reservation requests and executes prompt, courteous and accurate guest service always.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring
of phone calls.
Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. If
there are failed reservations to update the Hotel software, then process those reservations manually.
Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits /
guarantee.
Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations,
no- show, etc.
Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence
before guest arrival.
All reservation modifications are updated on the property management system immediately and accurately in
case of any changes.
Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
Verify all reservations taken on the reservation forms are updated on the PMS without fail.
Understand and enforce hotel and Company credit policies and ensure proper billing instructions, routing
instructions and payment methods are applied to the reservations.
customer satisfaction.
Ensure reservation department and Front Office staff are constantly aware of availability states open, on
request, closed dates, high demand dates etc.
Respond to all guest reservation requests and executes prompt, courteous and accurate guest service always.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring
of phone calls.
Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. If
there are failed reservations to update the Hotel software, then process those reservations manually.
Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits /
guarantee.
Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations,
no- show, etc.
Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence
before guest arrival.
All reservation modifications are updated on the property management system immediately and accurately in
case of any changes.
Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
Verify all reservations taken on the reservation forms are updated on the PMS without fail.
Understand and enforce hotel and Company credit policies and ensure proper billing instructions, routing
instructions and payment methods are applied to the reservations.
Qualifications
Bachelor's Degree
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and
services.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and
services.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role
Salary and Benefits
0
About us
Assets Group is a global destination developer and long-term asset owner focused on creating integrated mixed-use communities across real estate and hospitality.
With a diversified portfolio spanning multiple international markets, the Group combines strategic vision, development expertise, and operational discipline to deliver landmark destinations that bring together residential living, hospitality experiences, commercial environments, and social infrastructure.
With a diversified portfolio spanning multiple international markets, the Group combines strategic vision, development expertise, and operational discipline to deliver landmark destinations that bring together residential living, hospitality experiences, commercial environments, and social infrastructure.
Required employees number
1
Posted On
Jul 27, 2026
Expiry Date
Aug 26, 2026
CV Language
English
