Job ID
51769
Job Title
Program Manager
To work for
SAMS Foundation
Country
Syria
City
Damascus
Field of Work
R&D | Projects
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
Program Manager
1. Job Summary
The Program Manager is responsible for the overall management and implementation of assigned projects or awards, ensuring that activities are delivered in accordance with approved proposals, donor requirements, SAMS policies, timelines and budgets. The position oversees project planning, implementation, monitoring, verification, reporting and close-out, while coordinating with technical teams, support departments, implementing partners and relevant stakeholders. The Program Manager ensures regular field presence, service quality, risk mitigation, accurate data and documentation, and timely updates in the ERP system and approved project management tools. For complex or multi-location projects, the role may include additional technical and programmatic leadership, as delegated by the Program Manager.
Tasks and Responsibilities
1 Project Management
Manage the complete lifecycle of assigned projects, from planning and implementation to monitoring, improvement and close-out.
Review and understand approved proposals, award agreements, donor requirements and relevant SAMS SOPs.
Develop and maintain implementation plans, activity schedules and procurement and recruitment plans.
Track project activities, deliverables, indicators and deadlines.
Coordinate with technical teams and support departments to ensure timely implementation in accordance with approved activities and budgets.
2 Field Monitoring and Quality of Care
Conduct regular announced and unannounced field visits, with at least 70% of working time spent on-site, as specified in the SAMS ToRs.
Prepare monthly field visit plans and document findings through approved reporting tools.
Monitor service quality, availability of resources, equipment and supplies, and adherence to agreed standards.
Identify implementation gaps, delays and quality concerns, and follow up on corrective actions.
Review MEAL reports and beneficiary feedback, propose improvements and respond to complaints referred through the appropriate channels.
Escalate serious quality-of-care concerns to the relevant technical and management teams.
3 Assessment and Project Development
Identify assessment needs and coordinate data collection, verification and analysis.
Document service gaps, beneficiary needs, implementation feasibility and operational risks.
Provide field-level evidence, technical inputs, lessons learned and recommendations for project design and development.
Support evaluations and contribute to programme improvement initiatives.
Support proposal development and award amendments by providing implementation evidence, programmatic justification and revised activity requirements.
4 Budget, Procurement and Asset Management
Monitor project implementation against the approved budget in coordination with Finance.
Identify potential under- or overspending and provide programmatic justification for expenditures.
Identify project procurement needs, prepare technical specifications and initiate procurement requests through approved procedures.
Follow up with Procurement and Finance on purchase requests, purchase orders, delivery schedules and outstanding commitments.
Prepare and maintain asset management plans covering procurement, use, handover and disposal.
Update asset records at the project midpoint, close-out and whenever significant changes occur.
5 Monitoring, Verification and Reporting
Maintain accurate, complete, current and evidence-based project information.
Verify beneficiary figures, indicators, achievements, implementation dates and locations against supporting evidence.
Prepare timely project reports covering achievements, challenges, variances, mitigation measures and lessons learned.
Ensure reported achievements are supported by verifiable documentation.
Maintain and update implementation trackers and project management tools within the approved Program Management Operating Model.
Ensure assigned projects, agreements, approvals, reports and other relevant information are accurately reflected in the ERP system.
6 Risk Management and Compliance
Identify, assess and document operational, financial, programmatic and compliance risks.
Develop mitigation measures, monitor their implementation and escalate significant risks.
Ensure activities remain aligned with approved proposals, award conditions, SAMS policies and donor requirements.
Maintain appropriate supporting documentation and promptly address identified compliance gaps.
7 Coordination and Communication
Coordinate routinely with technical teams, Finance, Procurement, HR, MEAL, Logistics and other relevant departments.
Maintain regular project-level communication with donors, implementing partners and local stakeholders, as appropriate.
Participate in technical meetings, provide project updates and follow up on agreed actions.
Represent the programme in selected technical discussions when specifically delegated by the Program Manager.
Escalate major operational, programmatic and donor issues through the appropriate reporting line.
8 Documentation, Evaluation and Close-Out
Maintain complete and organized project files in accordance with SAMS archiving procedures.
Ensure approved proposals, agreements, reports, approvals and supporting records are properly archived and up to date.
Support project evaluations, document achievements and lessons learned, and follow up on outstanding actions.
Complete project close-out requirements and ensure all relevant documentation is finalized and properly filed.
Office Culture
Promote and model a positive, professional, and respectful office culture.
1. Job Summary
The Program Manager is responsible for the overall management and implementation of assigned projects or awards, ensuring that activities are delivered in accordance with approved proposals, donor requirements, SAMS policies, timelines and budgets. The position oversees project planning, implementation, monitoring, verification, reporting and close-out, while coordinating with technical teams, support departments, implementing partners and relevant stakeholders. The Program Manager ensures regular field presence, service quality, risk mitigation, accurate data and documentation, and timely updates in the ERP system and approved project management tools. For complex or multi-location projects, the role may include additional technical and programmatic leadership, as delegated by the Program Manager.
Tasks and Responsibilities
1 Project Management
Manage the complete lifecycle of assigned projects, from planning and implementation to monitoring, improvement and close-out.
Review and understand approved proposals, award agreements, donor requirements and relevant SAMS SOPs.
Develop and maintain implementation plans, activity schedules and procurement and recruitment plans.
Track project activities, deliverables, indicators and deadlines.
Coordinate with technical teams and support departments to ensure timely implementation in accordance with approved activities and budgets.
2 Field Monitoring and Quality of Care
Conduct regular announced and unannounced field visits, with at least 70% of working time spent on-site, as specified in the SAMS ToRs.
Prepare monthly field visit plans and document findings through approved reporting tools.
Monitor service quality, availability of resources, equipment and supplies, and adherence to agreed standards.
Identify implementation gaps, delays and quality concerns, and follow up on corrective actions.
Review MEAL reports and beneficiary feedback, propose improvements and respond to complaints referred through the appropriate channels.
Escalate serious quality-of-care concerns to the relevant technical and management teams.
3 Assessment and Project Development
Identify assessment needs and coordinate data collection, verification and analysis.
Document service gaps, beneficiary needs, implementation feasibility and operational risks.
Provide field-level evidence, technical inputs, lessons learned and recommendations for project design and development.
Support evaluations and contribute to programme improvement initiatives.
Support proposal development and award amendments by providing implementation evidence, programmatic justification and revised activity requirements.
4 Budget, Procurement and Asset Management
Monitor project implementation against the approved budget in coordination with Finance.
Identify potential under- or overspending and provide programmatic justification for expenditures.
Identify project procurement needs, prepare technical specifications and initiate procurement requests through approved procedures.
Follow up with Procurement and Finance on purchase requests, purchase orders, delivery schedules and outstanding commitments.
Prepare and maintain asset management plans covering procurement, use, handover and disposal.
Update asset records at the project midpoint, close-out and whenever significant changes occur.
5 Monitoring, Verification and Reporting
Maintain accurate, complete, current and evidence-based project information.
Verify beneficiary figures, indicators, achievements, implementation dates and locations against supporting evidence.
Prepare timely project reports covering achievements, challenges, variances, mitigation measures and lessons learned.
Ensure reported achievements are supported by verifiable documentation.
Maintain and update implementation trackers and project management tools within the approved Program Management Operating Model.
Ensure assigned projects, agreements, approvals, reports and other relevant information are accurately reflected in the ERP system.
6 Risk Management and Compliance
Identify, assess and document operational, financial, programmatic and compliance risks.
Develop mitigation measures, monitor their implementation and escalate significant risks.
Ensure activities remain aligned with approved proposals, award conditions, SAMS policies and donor requirements.
Maintain appropriate supporting documentation and promptly address identified compliance gaps.
7 Coordination and Communication
Coordinate routinely with technical teams, Finance, Procurement, HR, MEAL, Logistics and other relevant departments.
Maintain regular project-level communication with donors, implementing partners and local stakeholders, as appropriate.
Participate in technical meetings, provide project updates and follow up on agreed actions.
Represent the programme in selected technical discussions when specifically delegated by the Program Manager.
Escalate major operational, programmatic and donor issues through the appropriate reporting line.
8 Documentation, Evaluation and Close-Out
Maintain complete and organized project files in accordance with SAMS archiving procedures.
Ensure approved proposals, agreements, reports, approvals and supporting records are properly archived and up to date.
Support project evaluations, document achievements and lessons learned, and follow up on outstanding actions.
Complete project close-out requirements and ensure all relevant documentation is finalized and properly filed.
Office Culture
Promote and model a positive, professional, and respectful office culture.
Qualifications
Job Requirements:
Academic Background
Bachelor’s degree of any related field preferably medical background.
Experience
3–5 years’ experience in Program management in NGO Sector.
Relevant experience in project management within humanitarian, healthcare, NGO or development settings.
Demonstrated experience in project planning, implementation, monitoring, reporting and close-out.
Experience coordinating with technical teams, Finance, Procurement, HR, MEAL and other support departments.
Experience in budget monitoring, procurement follow-up, risk management and donor compliance.
Experience managing multi-location or technically complex projects is an advantage.
Experience working with health programmes and humanitarian partners in Syria is desirable.
Languages
Fluent written and spoken in Arabic.
Fluent written and spoken English.
Academic Background
Bachelor’s degree of any related field preferably medical background.
Experience
3–5 years’ experience in Program management in NGO Sector.
Relevant experience in project management within humanitarian, healthcare, NGO or development settings.
Demonstrated experience in project planning, implementation, monitoring, reporting and close-out.
Experience coordinating with technical teams, Finance, Procurement, HR, MEAL and other support departments.
Experience in budget monitoring, procurement follow-up, risk management and donor compliance.
Experience managing multi-location or technically complex projects is an advantage.
Experience working with health programmes and humanitarian partners in Syria is desirable.
Languages
Fluent written and spoken in Arabic.
Fluent written and spoken English.
Specific Vacancy Requirements
Our organization values diversity and inclusion and is dedicated to providing an equitable work environment for all. We strongly encourage women, and qualified candidates of all abilities and backgrounds to apply.
Salary and Benefits
The salary will be defined according to the SAMS salary scale.
About us
SAMS is a global medical relief organization that is working on the frontlines of crisis relief in Syria and beyond to save lives and alleviate suffering. SAMS proudly provides dignified medical care to every patient in need.
Required employees number
1
Posted On
Oct 19, 2026
Expiry Date
Nov 01, 2026
