Job ID
40809
Job Title
Interconnect & Roaming Billing Specialist
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - Engineering
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Administrate Interconnect and Roaming Billing System and other integrated systems (users, groups, privileges and reports).
2. Run and monitor Interconnect and Roaming Billing daily operations (call collection, financial postings) and systems (roaming, NRT near real time, Interconnect).
3. Setup up and maintain tariffs for interconnect partners.
4. Coordinate with Technical - Core Network to add or modify new traffic route / new traffic group, and the type of this traffic.
5. Handle suspended Call Detailed Records CDRs “fixing, reprocessing, and re-rating, etc...”.
6. Check Interconnect tests result and CDRs for new Interconnect agreement.
7. Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures.
8. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
9. Keep records about the corrective and preventive actions applied to solve customers’ complaints.
10. Coordinate with Finance Department for Transferred Account Procedures TAP IN, TAP OUT and settlements with other operators.
11. Develop requested roaming billing scripts and Interconnect reports.
12. Perform pre and post billing checks related to roaming usage and billing.
13. Perform roaming TADIG (Transferred Account Data Interchange Group) testing for new roaming agreements.
14. Reconcile roaming invoices with TAPIN files and generate reconciliation results.
15. Perform daily rating gap analysis.
16. Handle all requests from other departments related to Interconnect and Roaming Billing issues.
17. Validate, prepare, check and compare revenue sharing reports with SY-TPRA and finance teams.
18. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
19. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
20. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Run and monitor Interconnect and Roaming Billing daily operations (call collection, financial postings) and systems (roaming, NRT near real time, Interconnect).
3. Setup up and maintain tariffs for interconnect partners.
4. Coordinate with Technical - Core Network to add or modify new traffic route / new traffic group, and the type of this traffic.
5. Handle suspended Call Detailed Records CDRs “fixing, reprocessing, and re-rating, etc...”.
6. Check Interconnect tests result and CDRs for new Interconnect agreement.
7. Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures.
8. Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.
9. Keep records about the corrective and preventive actions applied to solve customers’ complaints.
10. Coordinate with Finance Department for Transferred Account Procedures TAP IN, TAP OUT and settlements with other operators.
11. Develop requested roaming billing scripts and Interconnect reports.
12. Perform pre and post billing checks related to roaming usage and billing.
13. Perform roaming TADIG (Transferred Account Data Interchange Group) testing for new roaming agreements.
14. Reconcile roaming invoices with TAPIN files and generate reconciliation results.
15. Perform daily rating gap analysis.
16. Handle all requests from other departments related to Interconnect and Roaming Billing issues.
17. Validate, prepare, check and compare revenue sharing reports with SY-TPRA and finance teams.
18. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
19. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
20. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Bachelor’s Degree in Computer Science / IT Engineering is required.
2. Experience: 1 Year of Relevant Experience is a plus, preferably in Telecom.
3. Professional Certification: NA.
2. Experience: 1 Year of Relevant Experience is a plus, preferably in Telecom.
3. Professional Certification: NA.
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair.
1.2 Writing: Good.
1.3 Comprehension: Good.
2. Microsoft Office:
2.1 Word: Good.
2.2 Excel: Good.
3. Others:
3.1 Oracle SQL – PL/SQL: Good is a plus.
3.2 UNIX (User level basically, Admin1 is preferred): Good is a plus
1.1 Conversation: Fair.
1.2 Writing: Good.
1.3 Comprehension: Good.
2. Microsoft Office:
2.1 Word: Good.
2.2 Excel: Good.
3. Others:
3.1 Oracle SQL – PL/SQL: Good is a plus.
3.2 UNIX (User level basically, Admin1 is preferred): Good is a plus
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
3
Posted On
Sep 22, 2024
Expiry Date
Oct 22, 2024
CV Language
English