Job ID
40868
Job Title
IT Help Desk
To work for
Cham Wings Airlines
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Intermediate Institute
Responsibilities
IT Help Desk will deliver prompt and efficient IT support, resolve issues, and actively participate in the ongoing enhancement of technical processes.
Main Duties:
1.Respond to escalated IT help desk supports requests in a professional manner.
2.Provide second level of support regarding customer and follow up requests until resolving with appropriate escalation if needed.
3.Troubleshoot workstation hardware and software and conduct hardware failure and maintenance report.
4.Support the rollout of newly acquired applications and participate in testing the implementation process of them.
5.Participate in the distribution of help desk requests.
6.Prepare manuals and documents of technical knowledge and lesson learned.
7.Test and Participate in the in evaluating new IT technologies.
Main Duties:
1.Respond to escalated IT help desk supports requests in a professional manner.
2.Provide second level of support regarding customer and follow up requests until resolving with appropriate escalation if needed.
3.Troubleshoot workstation hardware and software and conduct hardware failure and maintenance report.
4.Support the rollout of newly acquired applications and participate in testing the implementation process of them.
5.Participate in the distribution of help desk requests.
6.Prepare manuals and documents of technical knowledge and lesson learned.
7.Test and Participate in the in evaluating new IT technologies.
Qualifications
•Intermediate Institute degree in Computer Science or Engineering (a Bachelor's degree is a plus).
•Minimum of 2 years of experience in the related field.
•Proficient in English and MS Office Excel.
•Strong problem-solving, IT troubleshooting, and time management skills.
•Excellent communication and collaboration skills.
•Completed or exempted from military service (for males).
•Minimum of 2 years of experience in the related field.
•Proficient in English and MS Office Excel.
•Strong problem-solving, IT troubleshooting, and time management skills.
•Excellent communication and collaboration skills.
•Completed or exempted from military service (for males).
Salary and Benefits
•According to company salary scale
•Medical Insurance
•Transportation
•Social security
•Free flight ticket
Only shortlisted candidates will be contacted for an interview.
Application deadline: 10-10-2024
•Medical Insurance
•Transportation
•Social security
•Free flight ticket
Only shortlisted candidates will be contacted for an interview.
Application deadline: 10-10-2024
About us
Cham Wings Airlines, is the first Syrian private airline company, established at the end of 2007, our first flight took off from Damascus International Airport to Baghdad International Airport on the 20th of November 2007.
From Damascus, we fly to passenger and cargo destinations, where we continue to develop in order to provide the best services that meet its customers necessities wherever they are.
OUR DESTINATIONS
We operate from Damascus International Airport to many Arabic, regional and international cities to ease the burden and to save time and effort for the passengers and to connect them with their homeland, Syria.
From Damascus, we fly to passenger and cargo destinations, where we continue to develop in order to provide the best services that meet its customers necessities wherever they are.
OUR DESTINATIONS
We operate from Damascus International Airport to many Arabic, regional and international cities to ease the burden and to save time and effort for the passengers and to connect them with their homeland, Syria.
Required employees number
1
Posted On
Sep 26, 2024
Expiry Date
Oct 26, 2024
CV Language
English