Job ID
44496
Job Title
Information Management Officer
To work for
International Rescue Committee
Country
Syria
City
Rakka
Field of Work
Analysis/Statistic
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
Job overview:
As a member of the IRC’s Syria health program, the Health Information Management Officer will work closely with Health Managers and the MEAL teams to drive adoption of a new health information system to support programming in Syria, and strengthen the approaches to measurement and use of data for programmatic decision making. In addition, s/he will receive support from and work in close collaboration with the regional HIS Manager. The IM Officer reports to the Health Manager, Raqqa.
Responsibilities:
Health Information System Support
Ensure consistent and standardized data collection from IRC and partner-supported health facilities.
Conduct routine data validation, cleaning, and consolidation of data (e.g., morbidity, reproductive health, nutrition, pharmacy, mental health).
Support the rollout and maintenance of HIS platforms (e.g., CommCare, DHIS2/COMET), ensuring that tools are functional and understood by users.
Assist in configuring digital data collection tools and troubleshoot basic technical issues in collaboration with MEAL and T4P teams.
Maintain proper data storage and backup procedures to ensure confidentiality and integrity.
Conduct routine data validation, cleaning, and consolidation of health data (e.g., morbidity, reproductive health, nutrition, pharmacy, mental health)
Data Analysis and Visualization
Produce visual dashboards and trend analysis reports using Excel and data visualization tools (e.g., Power BI).
Support the generation of regular internal health reports and assist in donor reporting by providing required datasets.
Identify gaps or inconsistencies in data and flag issues for correction or improvement.
Reporting and Documentation
Prepare and submit timely health information reports, including 4Ws, EWARN, waterborne disease reports, and pandemic reports.
Support partners in timely data submission and reporting as per IRC and cluster requirements.
Document and archive health reports and datasets securely and systematically.
Systematically review partner and IRC datasets for deficiencies or errors based on data quality SOPs and advise on correcting any incompatibilities where possible;
In coordination with the strategy IM team, follow up with sector IMs to ensure timely reporting into the Syria CPs Aggregated Data Management System (ADMS);
Capacity Building and Field Support
Provide training and technical support to IRC health staff and partners on data collection tools, indicators, and HIS procedures.
Conduct field visits to monitor HIS implementation, ensure adherence to protocols, and provide on-the-job coaching.
Support the development of user-friendly HIS guidance and training materials.
Provide mentorship to the program and partners’ staff in relevant technical and management competencies;
Support the IM strategy team with the organization of digital and data literacy sessions for all IRC and partner staff based on a pre-set capacity building plan;
Coordination and Communication
Coordinate closely with MEAL, Health, and T4P teams to ensure proper flow of health data and technical support.
Participate in monthly coordination meetings with health partners to review data quality, challenges, and achievements.
Share relevant data products with the Health Coordinator and other relevant departments to support planning and decision-making.
As a member of the IRC’s Syria health program, the Health Information Management Officer will work closely with Health Managers and the MEAL teams to drive adoption of a new health information system to support programming in Syria, and strengthen the approaches to measurement and use of data for programmatic decision making. In addition, s/he will receive support from and work in close collaboration with the regional HIS Manager. The IM Officer reports to the Health Manager, Raqqa.
Responsibilities:
Health Information System Support
Ensure consistent and standardized data collection from IRC and partner-supported health facilities.
Conduct routine data validation, cleaning, and consolidation of data (e.g., morbidity, reproductive health, nutrition, pharmacy, mental health).
Support the rollout and maintenance of HIS platforms (e.g., CommCare, DHIS2/COMET), ensuring that tools are functional and understood by users.
Assist in configuring digital data collection tools and troubleshoot basic technical issues in collaboration with MEAL and T4P teams.
Maintain proper data storage and backup procedures to ensure confidentiality and integrity.
Conduct routine data validation, cleaning, and consolidation of health data (e.g., morbidity, reproductive health, nutrition, pharmacy, mental health)
Data Analysis and Visualization
Produce visual dashboards and trend analysis reports using Excel and data visualization tools (e.g., Power BI).
Support the generation of regular internal health reports and assist in donor reporting by providing required datasets.
Identify gaps or inconsistencies in data and flag issues for correction or improvement.
Reporting and Documentation
Prepare and submit timely health information reports, including 4Ws, EWARN, waterborne disease reports, and pandemic reports.
Support partners in timely data submission and reporting as per IRC and cluster requirements.
Document and archive health reports and datasets securely and systematically.
Systematically review partner and IRC datasets for deficiencies or errors based on data quality SOPs and advise on correcting any incompatibilities where possible;
In coordination with the strategy IM team, follow up with sector IMs to ensure timely reporting into the Syria CPs Aggregated Data Management System (ADMS);
Capacity Building and Field Support
Provide training and technical support to IRC health staff and partners on data collection tools, indicators, and HIS procedures.
Conduct field visits to monitor HIS implementation, ensure adherence to protocols, and provide on-the-job coaching.
Support the development of user-friendly HIS guidance and training materials.
Provide mentorship to the program and partners’ staff in relevant technical and management competencies;
Support the IM strategy team with the organization of digital and data literacy sessions for all IRC and partner staff based on a pre-set capacity building plan;
Coordination and Communication
Coordinate closely with MEAL, Health, and T4P teams to ensure proper flow of health data and technical support.
Participate in monthly coordination meetings with health partners to review data quality, challenges, and achievements.
Share relevant data products with the Health Coordinator and other relevant departments to support planning and decision-making.
Qualifications
Job Requirements:
Education:
Bachelor`s Master’s degree in relevant fields, public health, biostatistics, social sciences, information technology/related field of study, or equivalent experience in relevant field
Work Experience:
2 years of experience in developing and managing health information systems or relevant fields with INGOs with a minimum of 1 years at a managerial position,
Demonstrated skills in data analysis using a software package, excellent working knowledge of Microsoft Excel and data visualization; previous experience with DHIS or DHIS2 required.
Previous experience in the Syria region preferred but not required.
Demonstrated Skills and Competencies:
Demonstrated interest in humanitarian work and supporting people affected by conflict
A creative and analytical thinker, with strong coaching and mentoring skills, who has a proven ability to lead in capacity and organizational development.
Demonstrated ability to self-motivate, use initiative, be flexible, and actively contribute to the program’s success and development.
Positive and professional attitude, patient, flexible, and able to work under pressure
Team-oriented and collaborative
Experience of working in medical reporting will be an added.
Ability to work well both within a team and independently;
Excellent communication, facilitation, problem-solving, cross-cultural, and interpersonal skills.
Language/Travel:
Fluency in English language and Arabic is required
Travel: 60% to field sites, as well as attending regional and global workshops and meetings.
Key Working Relationships:
Position Reports to: Health Manager, Raqqa.
Position directly supervises: Data Entries
Indirect Reporting: N/A
Key Internal Contacts: Health Coordinator, MHPSS Senior Officer, CH Officer, IPC Officer, SRH Senior Officer, and Health Officer.
Key External Contacts: MEAL/IM Manager.
Education:
Bachelor`s Master’s degree in relevant fields, public health, biostatistics, social sciences, information technology/related field of study, or equivalent experience in relevant field
Work Experience:
2 years of experience in developing and managing health information systems or relevant fields with INGOs with a minimum of 1 years at a managerial position,
Demonstrated skills in data analysis using a software package, excellent working knowledge of Microsoft Excel and data visualization; previous experience with DHIS or DHIS2 required.
Previous experience in the Syria region preferred but not required.
Demonstrated Skills and Competencies:
Demonstrated interest in humanitarian work and supporting people affected by conflict
A creative and analytical thinker, with strong coaching and mentoring skills, who has a proven ability to lead in capacity and organizational development.
Demonstrated ability to self-motivate, use initiative, be flexible, and actively contribute to the program’s success and development.
Positive and professional attitude, patient, flexible, and able to work under pressure
Team-oriented and collaborative
Experience of working in medical reporting will be an added.
Ability to work well both within a team and independently;
Excellent communication, facilitation, problem-solving, cross-cultural, and interpersonal skills.
Language/Travel:
Fluency in English language and Arabic is required
Travel: 60% to field sites, as well as attending regional and global workshops and meetings.
Key Working Relationships:
Position Reports to: Health Manager, Raqqa.
Position directly supervises: Data Entries
Indirect Reporting: N/A
Key Internal Contacts: Health Coordinator, MHPSS Senior Officer, CH Officer, IPC Officer, SRH Senior Officer, and Health Officer.
Key External Contacts: MEAL/IM Manager.
Salary and Benefits
As per the IRC Salary Scale
About us
The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 700 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and adapting to the evolving context.
With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
Healthcare
Since 2012, the IRC has provided comprehensive primary and secondary healthcare through hospitals, clinics, and mobile medical units (MMUs). Ensuring access to vital services like sexual and reproductive health, clinical psychosocial support, and other specialized care. Working alongside our partners, we’ve helped secure a steady supply of medicines and medical equipment into the country, trained healthcare providers, and deployed health personnel to maintain services in even the most challenging conditions.
Protection
The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Economic Recovery and Development (ERD)
IRC has over 10 years of experience in Syria implementing cash, agriculture, and livelihoods programming, and was one of the first organizations to use cash transfers, supporting vulnerable communities with MPCT since 2014 in the northwest, and 2015 in the northeast.
Early Childhood Development (ECD)
The IRC, in partnership with Sesame Workshop, is implementing the 'Ahlan Simsim' program to provide early learning and nurturing care to children and caregivers affected by conflict and displacement across the Middle East. Our goal is to create inclusive environments where all children, regardless of their background, can reach their full potential, especially in communities that have experienced the brunt of the conflict.
With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency.
Healthcare
Since 2012, the IRC has provided comprehensive primary and secondary healthcare through hospitals, clinics, and mobile medical units (MMUs). Ensuring access to vital services like sexual and reproductive health, clinical psychosocial support, and other specialized care. Working alongside our partners, we’ve helped secure a steady supply of medicines and medical equipment into the country, trained healthcare providers, and deployed health personnel to maintain services in even the most challenging conditions.
Protection
The IRC has been delivering protection programs in the northwest since 2013 and in the northeast of Syria since 2014, focusing on Protection/Rule of Law (PRoL), Women’s Protection and Empowerment (WPE), and Child Protection (CP). These efforts include specialized case management, PSS, protection monitoring, service mapping, and advocacy. Collaborating with partners, IRC improves access to protection services, raises community awareness, and strengthens referral pathways. Protection capacity building, community outreach, and rapid response through mobile protection teams have also been provided since 2017.
Economic Recovery and Development (ERD)
IRC has over 10 years of experience in Syria implementing cash, agriculture, and livelihoods programming, and was one of the first organizations to use cash transfers, supporting vulnerable communities with MPCT since 2014 in the northwest, and 2015 in the northeast.
Early Childhood Development (ECD)
The IRC, in partnership with Sesame Workshop, is implementing the 'Ahlan Simsim' program to provide early learning and nurturing care to children and caregivers affected by conflict and displacement across the Middle East. Our goal is to create inclusive environments where all children, regardless of their background, can reach their full potential, especially in communities that have experienced the brunt of the conflict.
Required employees number
1
Posted On
Sep 17, 2025
Expiry Date
Oct 03, 2025
CV Language
English
