Job ID
46296
Job Title
Senior HR Officer
To work for
Dama Rose Hotel
Country
Syria
City
Damascus
Field of Work
HR/QM
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
- Oversee the daily operations of the HR Officer(s) and HR Assistant(s), delegating tasks, ensuring quality, and providing mentorship and training to build team capability.
- Serve as the primary escalation point for complex employee and manager inquiries, resolving issues that fall outside standard procedures.
- Manage and optimize key HR processes including the recruitment lifecycle for managerial roles, the performance management cycle, and the annual leave planning process.
- Act on behalf of the Deputy HR Manager in their absence, ensuring continuity of all critical HR services.
- Lead the investigation and resolution of complex employee relations cases, including disciplinary actions, formal grievances, and harassment complaints, ensuring fairness, confidentiality, and legal compliance.
- Serve as the hotel's secondary expert on Syrian Labor Law and Social Security regulations, providing authoritative advice to managers and ensuring all HR practices are 100% compliant.
- Conduct regular audits of personnel files, HR documentation, and processes to identify and mitigate legal and operational risks.
- Prepare all documentation for governmental inspections and external audits, ensuring the HR department is always audit-ready.
- Champion the implementation of all new HR policies, systems, and the Employee Handbook, providing training and support to department heads to ensure company-wide adoption.
- Partner with the Deputy HR Manager to manage the people-side of the organizational transformation, communicating changes, addressing concerns, and fostering buy-in across the hotel.
- Analyze HR metrics and data (turnover, absenteeism, recruitment costs) to identify trends and provide actionable insights to management for decision-making.
- Lead the recruitment process for supervisory and managerial positions, including competency-based interviewing and selection.
- Support the Deputy HR Manager in succession planning and talent review sessions with department heads.
- Coordinate and may facilitate key training programs related to performance management, code of conduct, and new hire orientation
- Lead or co-lead strategic HR projects as assigned, such as the implementation of a new HRIS, the annual employee engagement survey, or wellness initiatives.
- Prepare comprehensive reports and presentations on HR activities, challenges, and achievements for the Executive Committee.
- Serve as the primary escalation point for complex employee and manager inquiries, resolving issues that fall outside standard procedures.
- Manage and optimize key HR processes including the recruitment lifecycle for managerial roles, the performance management cycle, and the annual leave planning process.
- Act on behalf of the Deputy HR Manager in their absence, ensuring continuity of all critical HR services.
- Lead the investigation and resolution of complex employee relations cases, including disciplinary actions, formal grievances, and harassment complaints, ensuring fairness, confidentiality, and legal compliance.
- Serve as the hotel's secondary expert on Syrian Labor Law and Social Security regulations, providing authoritative advice to managers and ensuring all HR practices are 100% compliant.
- Conduct regular audits of personnel files, HR documentation, and processes to identify and mitigate legal and operational risks.
- Prepare all documentation for governmental inspections and external audits, ensuring the HR department is always audit-ready.
- Champion the implementation of all new HR policies, systems, and the Employee Handbook, providing training and support to department heads to ensure company-wide adoption.
- Partner with the Deputy HR Manager to manage the people-side of the organizational transformation, communicating changes, addressing concerns, and fostering buy-in across the hotel.
- Analyze HR metrics and data (turnover, absenteeism, recruitment costs) to identify trends and provide actionable insights to management for decision-making.
- Lead the recruitment process for supervisory and managerial positions, including competency-based interviewing and selection.
- Support the Deputy HR Manager in succession planning and talent review sessions with department heads.
- Coordinate and may facilitate key training programs related to performance management, code of conduct, and new hire orientation
- Lead or co-lead strategic HR projects as assigned, such as the implementation of a new HRIS, the annual employee engagement survey, or wellness initiatives.
- Prepare comprehensive reports and presentations on HR activities, challenges, and achievements for the Executive Committee.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- A Master’s degree or professional HR certification is highly preferred.
- A Master’s degree or professional HR certification is highly preferred.
Specific Vacancy Requirements
- A minimum of 5-7 years of progressive HR generalist experience, with at least 2-3 years in a senior advisory or supervisory role.
- Proven, hands-on experience in a unionized environment, a large-scale restructuring, or a hotel pre-opening is essential.
- Demonstrable expertise in conducting workplace investigations and managing complex employee relations cases.
- In-depth, practical knowledge of Syrian Labor Law and Social Security Authority procedures is mandatory.
- Exceptional leadership, coaching, and interpersonal skills.
- High degree of emotional intelligence, discretion, and ethical judgment.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication skills (written and verbal), with fluency in Arabic and English.
-Proficiency in HRIS and Microsoft Office Suite
- Proven, hands-on experience in a unionized environment, a large-scale restructuring, or a hotel pre-opening is essential.
- Demonstrable expertise in conducting workplace investigations and managing complex employee relations cases.
- In-depth, practical knowledge of Syrian Labor Law and Social Security Authority procedures is mandatory.
- Exceptional leadership, coaching, and interpersonal skills.
- High degree of emotional intelligence, discretion, and ethical judgment.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication skills (written and verbal), with fluency in Arabic and English.
-Proficiency in HRIS and Microsoft Office Suite
Salary and Benefits
- As per Dama Rose Hotel salary scale
- Social Security.
- Medical Insurance
- Social Security.
- Medical Insurance
About us
The Dama Rose Hotel, a distinguished landmark in Damascus with a rich history since its 1978 inauguration by the global Le Meridien chain, founded by Air France and once comprising 60 hotels, has stood as a cornerstone of the city's hospitality. Originally established under a 30-year investment agreement, which was later extended for an additional decade during the era of President Jacques Chirac, the hotel transitioned through esteemed managements, including Starwood Worldwide and the Turkish Dedeman company, before its stewardship returned to the Ministry of Tourism. As of October 1, 2025, the hotel proudly begins a new investment chapter while retaining its iconic name, continuing an unwavering commitment to creating exceptional guest experiences through timeless elegance and genuine, personalized service. Our team remains our greatest asset, and we foster a culture where professionalism and passion are nurtured, inviting you to join a living legacy dedicated to the highest standards of quality and guest satisfaction
Required employees number
1
Posted On
Jan 10, 2026
Expiry Date
Feb 09, 2026
CV Language
English
