Job ID
47046
Job Title
Call Center Assistant
To work for
Aga Khan Health Services-Syria
Country
Syria
City
Hamah
Field of Work
Customer services - Medicine/Nursing
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
MAIN RESPOSIBILITIES:
1.Greet and assist patients, families, and visitors in a professional and courteous manner, both in person and by telephone, and respond to or appropriately refer inquiries.
2.Register patients according to established protocols and ensure the accuracy and completeness of patient demographic, medical insurance, and billing information.
3.Schedule and coordinate patient appointments, diagnostic tests, scans, and external referrals, optimizing provider time and treatment room utilization.
4.Monitor appointment flow, notify healthcare providers of patient arrivals, track service delivery against schedules, and communicate delays to patients and families in a calm and polite manner.
5.Maintain and manage patient records and files, ensuring availability, accuracy, confidentiality, and proper filing and retrieval of information.
6.Manage patient accounts and control credit extended to patients, including filing, tracking, collecting, and expediting third-party insurance claims.
7.Prepare and submit statistical reports as required.
8.Protect patients' rights by maintaining strict confidentiality of personal, medical, and financial information.
9.Contribute to smooth office operations by following procedures, reporting operational issues, and supporting team efforts
1.Greet and assist patients, families, and visitors in a professional and courteous manner, both in person and by telephone, and respond to or appropriately refer inquiries.
2.Register patients according to established protocols and ensure the accuracy and completeness of patient demographic, medical insurance, and billing information.
3.Schedule and coordinate patient appointments, diagnostic tests, scans, and external referrals, optimizing provider time and treatment room utilization.
4.Monitor appointment flow, notify healthcare providers of patient arrivals, track service delivery against schedules, and communicate delays to patients and families in a calm and polite manner.
5.Maintain and manage patient records and files, ensuring availability, accuracy, confidentiality, and proper filing and retrieval of information.
6.Manage patient accounts and control credit extended to patients, including filing, tracking, collecting, and expediting third-party insurance claims.
7.Prepare and submit statistical reports as required.
8.Protect patients' rights by maintaining strict confidentiality of personal, medical, and financial information.
9.Contribute to smooth office operations by following procedures, reporting operational issues, and supporting team efforts
Qualifications
Education:
•Bachelor’s degree in Administration, Business, Healthcare Management.
Experience:
•Minimum of 2 years’ experience in customer service or healthcare-related role.
•Prior experience in a medical or healthcare setting is highly desirable
Skills
•Good interpersonal and communication skills
•Ability to work under pressure and difficult situations
•Excellent level of English (written and spoken).
•MS Office capabilities, and medical software is an advantage.
Personal Characteristics:
•Be respectful, must maintain confidentiality, well organized and proactive.
•Honest, hardworking, committed to organization and a good team player.
Other requirements:
•Not a government employee.
•The ability to commit to working with AKHS-S during official working hours.
•Bachelor’s degree in Administration, Business, Healthcare Management.
Experience:
•Minimum of 2 years’ experience in customer service or healthcare-related role.
•Prior experience in a medical or healthcare setting is highly desirable
Skills
•Good interpersonal and communication skills
•Ability to work under pressure and difficult situations
•Excellent level of English (written and spoken).
•MS Office capabilities, and medical software is an advantage.
Personal Characteristics:
•Be respectful, must maintain confidentiality, well organized and proactive.
•Honest, hardworking, committed to organization and a good team player.
Other requirements:
•Not a government employee.
•The ability to commit to working with AKHS-S during official working hours.
Specific Vacancy Requirements
-
Salary and Benefits
AKHS-S Salary Scale.
About us
Aga Khan Health Services, Syria (AKHS,S) is an agency of Aga Khan Development Network (AKDN) which is a group of development agencies with mandates that include the environment, health, education, architecture, culture, microfinance, rural development, disaster reduction, and the promotion of private-sector enterprise and the revitalization of historic cities. AKDN agencies conduct their programmers without regard to faith, origin or gender.
The Aga Khan Health Services (AKHS) that works to improve the health of the population in the countries in which it operates. In Syria, AKHS works in particular to strengthen and develop the existing health systems, and seeks to achieve the full health coverage of population through supporting the essential health services of the public health facilities and improving their quality, and delivering several complementary health services which cover some of the unmet health needs, in addition to work constantly on enabling community and individuals to play an effective role towards their health by access and adopt healthy lifestyles and participating effectively in health care programmers, especially health promotion and disease prevention.
The Aga Khan Health Services (AKHS) that works to improve the health of the population in the countries in which it operates. In Syria, AKHS works in particular to strengthen and develop the existing health systems, and seeks to achieve the full health coverage of population through supporting the essential health services of the public health facilities and improving their quality, and delivering several complementary health services which cover some of the unmet health needs, in addition to work constantly on enabling community and individuals to play an effective role towards their health by access and adopt healthy lifestyles and participating effectively in health care programmers, especially health promotion and disease prevention.
Required employees number
1
Posted On
Feb 24, 2026
Expiry Date
Mar 26, 2026
CV Language
English
