Job ID
48494
Job Title
Hospitality Services Supervisor
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
Operations - Crewing/Aviation & Air-waitress
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
• Supervise shift operations for CIP/VIP Lounge, Meet & Greet, and Fast Track services, ensuring seamless coordination from passenger arrival to departure.
• Lead and motivate frontline teams: conduct pre-shift briefings, assign duties, monitor performance, and provide real-time coaching and feedback.
• Oversee guest reception and access control in the lounge: verify eligibility, greet guests warmly (using names where possible), manage seating, and ensure a welcoming, luxurious atmosphere.
• Coordinate personalized Meet & Greet services: organize airside greetings, escorts, buggy transport, baggage assistance, and priority handling with professionalism and discretion.
• Manage Fast Track operations: supervise priority lanes at check-in, security, immigration, customs, and boarding; resolve any delays or issues promptly while adhering to regulations.
• Maintain high standards of food & beverage service (buffet replenishment, bar service, special requests), housekeeping, amenities (Wi-Fi, showers, prayer rooms, business facilities), and overall lounge presentation.
• Monitor guest satisfaction in real time; address complaints, special needs, or VIP protocol requirements immediately and escalate complex issues to the Manager.
• Ensure full compliance with airport security, health & safety, hygiene (HACCP standards), and aviation authority regulations at all times.
• Perform hands-on duties as needed (e.g., guest escorting, concierge support, light F&B service) to support the team during peak periods or staffing shortages.
• Conduct regular checks on inventory, stock levels, equipment functionality, and cleanliness; report issues and coordinate replenishment.
• Assist in staff training, onboarding new team members, and enforcing SOPs, grooming standards, and service protocols.
• Maintain accurate shift records, incident reports, guest feedback logs, and handover notes for smooth shift transitions.
• Collaborate closely with airline representatives, handling agents, security, and other stakeholders to facilitate smooth VIP movements.
• Lead and motivate frontline teams: conduct pre-shift briefings, assign duties, monitor performance, and provide real-time coaching and feedback.
• Oversee guest reception and access control in the lounge: verify eligibility, greet guests warmly (using names where possible), manage seating, and ensure a welcoming, luxurious atmosphere.
• Coordinate personalized Meet & Greet services: organize airside greetings, escorts, buggy transport, baggage assistance, and priority handling with professionalism and discretion.
• Manage Fast Track operations: supervise priority lanes at check-in, security, immigration, customs, and boarding; resolve any delays or issues promptly while adhering to regulations.
• Maintain high standards of food & beverage service (buffet replenishment, bar service, special requests), housekeeping, amenities (Wi-Fi, showers, prayer rooms, business facilities), and overall lounge presentation.
• Monitor guest satisfaction in real time; address complaints, special needs, or VIP protocol requirements immediately and escalate complex issues to the Manager.
• Ensure full compliance with airport security, health & safety, hygiene (HACCP standards), and aviation authority regulations at all times.
• Perform hands-on duties as needed (e.g., guest escorting, concierge support, light F&B service) to support the team during peak periods or staffing shortages.
• Conduct regular checks on inventory, stock levels, equipment functionality, and cleanliness; report issues and coordinate replenishment.
• Assist in staff training, onboarding new team members, and enforcing SOPs, grooming standards, and service protocols.
• Maintain accurate shift records, incident reports, guest feedback logs, and handover notes for smooth shift transitions.
• Collaborate closely with airline representatives, handling agents, security, and other stakeholders to facilitate smooth VIP movements.
Qualifications
* Bachelor’s Degree in Aviation Management, Business Administration, or a related discipline.
* Minimum 3 years working experience, 1 year in a relevant supervisory position, 2 years GCC experience is a plus.
* Strong understanding of hospitality operations, service delivery standards, and airline/client coordination.
* Excellent leadership, communication, and problem-solving skills in dynamic, high-traffic environments.
* Knowledge of aviation safety, security, and regulatory requirements (ICAO, IATA, and local CAA).
* Ability to manage multiple stakeholders and ensure smooth collaboration during regular and irregular operations.
* ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role.
* Minimum 3 years working experience, 1 year in a relevant supervisory position, 2 years GCC experience is a plus.
* Strong understanding of hospitality operations, service delivery standards, and airline/client coordination.
* Excellent leadership, communication, and problem-solving skills in dynamic, high-traffic environments.
* Knowledge of aviation safety, security, and regulatory requirements (ICAO, IATA, and local CAA).
* Ability to manage multiple stakeholders and ensure smooth collaboration during regular and irregular operations.
* ERP knowledge, preferably SAP functional skills, are a requirement to be successful in this role.
Salary and Benefits
as per salary scale.
About us
UCK Airports is an international consortium established by UCC Holding, ASSETS Investments, CENGIZ Holding and KALYON Holding. The consortium has signed a concession agreement to invest, develop, expand, construct, and operate Damascus International Airport. Valued at USD 4 billion, the project represents one of the largest investments in Syria's history and underscores strong international confidence in the future of the country's aviation sector.
Required employees number
3
Posted On
May 17, 2026
Expiry Date
Jun 16, 2026
