Job ID
48778
Job Title
IT Support Officer
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - Operations - Engineering
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
• Provide second-level technical support for end-user devices, including desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve complex hardware, software, and operating system issues.
• Assist with user account management, including account creation, modifications, password resets, and access permissions.
• Support email, collaboration tools (e.g., Office 365), and enterprise applications.
• Provide advanced troubleshooting for connectivity issues, including LAN, Wi-Fi, and VPN access.
• Conduct on-site support visits to resolve issues at user locations across the airport.
• Support the setup, configuration, and deployment of new workstations and technology equipment.
• Assist in technology rollouts, system upgrades, and hardware refreshes.
• Maintain IT equipment rooms, ensuring cleanliness, organization, and proper functioning of equipment.
• Log, track, and manage support requests and incidents through the service desk platform.
• Ensure timely resolution of tickets in accordance with service level targets.
• Escalate complex issues to the IT Support Lead or specialized teams as necessary.
• Document all actions taken and solutions provided accurately in the ticketing system.
• Maintain accurate records of IT assets, including devices, software licenses, and peripherals.
• Assist in inventory audits and ensure equipment is properly tagged and tracked.
• Manage hardware, spare parts and consumables (e.g., printer toner, cables).
• Create and update knowledge base articles for common issues and solutions.
• Contribute to the development of support procedures and user guides.
• Share knowledge and best practices with junior team members.
• Provide professional, courteous, and effective support to all airport staff.
• Communicate technical information clearly and understandably to non-technical users.
• Ensure high levels of user satisfaction with IT support services.
• Troubleshoot and resolve complex hardware, software, and operating system issues.
• Assist with user account management, including account creation, modifications, password resets, and access permissions.
• Support email, collaboration tools (e.g., Office 365), and enterprise applications.
• Provide advanced troubleshooting for connectivity issues, including LAN, Wi-Fi, and VPN access.
• Conduct on-site support visits to resolve issues at user locations across the airport.
• Support the setup, configuration, and deployment of new workstations and technology equipment.
• Assist in technology rollouts, system upgrades, and hardware refreshes.
• Maintain IT equipment rooms, ensuring cleanliness, organization, and proper functioning of equipment.
• Log, track, and manage support requests and incidents through the service desk platform.
• Ensure timely resolution of tickets in accordance with service level targets.
• Escalate complex issues to the IT Support Lead or specialized teams as necessary.
• Document all actions taken and solutions provided accurately in the ticketing system.
• Maintain accurate records of IT assets, including devices, software licenses, and peripherals.
• Assist in inventory audits and ensure equipment is properly tagged and tracked.
• Manage hardware, spare parts and consumables (e.g., printer toner, cables).
• Create and update knowledge base articles for common issues and solutions.
• Contribute to the development of support procedures and user guides.
• Share knowledge and best practices with junior team members.
• Provide professional, courteous, and effective support to all airport staff.
• Communicate technical information clearly and understandably to non-technical users.
• Ensure high levels of user satisfaction with IT support services.
Qualifications
• Bachelor’s degree in information technology, Computer Science, or related discipline (mandatory)
• Technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Minimum 2-3 years of experience in IT technical support roles.
• Experience in airports, aviation, or operational environments is advantageous.
• Experience with service desk ticketing systems and ITIL processes is preferred.
• Windows and macOS operating systems, Microsoft Office 365, Active Directory, networking basics (TCP/IP, DNS, DHCP), hardware troubleshooting, printer support, mobile device management.
• Strong analytical and troubleshooting abilities, excellent customer service orientation, effective communication skills, ability to work independently and as part of a team, strong organizational skills, attention to detail.
• Technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
• Minimum 2-3 years of experience in IT technical support roles.
• Experience in airports, aviation, or operational environments is advantageous.
• Experience with service desk ticketing systems and ITIL processes is preferred.
• Windows and macOS operating systems, Microsoft Office 365, Active Directory, networking basics (TCP/IP, DNS, DHCP), hardware troubleshooting, printer support, mobile device management.
• Strong analytical and troubleshooting abilities, excellent customer service orientation, effective communication skills, ability to work independently and as part of a team, strong organizational skills, attention to detail.
Salary and Benefits
as per salary scale.
About us
UCK Airports is an international consortium established by UCC Holding, ASSETS Investments, CENGIZ Holding and KALYON Holding. The consortium has signed a concession agreement to invest, develop, expand, construct, and operate Damascus International Airport. Valued at USD 4 billion, the project represents one of the largest investments in Syria's history and underscores strong international confidence in the future of the country's aviation sector.
Required employees number
1
Posted On
Jun 02, 2026
Expiry Date
Jul 02, 2026
