Job ID
49223
Job Title
Hospitality Services Agent
To work for
UCK Airports
Country
Syria
City
Damascus
Field of Work
Customer services - Operations - Crewing/Aviation & Air-waitress
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Baccalaureate
Responsibilities
• Welcome guests to the VIP/Business Class Lounge with warmth and professionalism.
• Verify lounge access eligibility (boarding passes, membership cards, paid access, airline status).
• Provide personalized hospitality: offer beverages, snacks, meals from the buffet, newspapers/magazines, and Wi-Fi assistance.
• Maintain lounge presentation — ensure cleanliness, tidiness of seating areas, replenishment of food & beverage stations, and overall premium ambiance.
• Assist guests with special requests (e.g., printing boarding passes, flight updates, shower facilities if available).
• Monitor lounge capacity and manage guest flow during peak times.
• Collect utensils, clean and wipe the tables.
• Meet arriving and departing passengers at designated points (arrival hall, aircraft door/air bridge, curbside, or VIP terminal entrance) holding clear signage.
• Escort guests through the airport, providing personalized guidance and assistance.
• Offer support for families, elderly passengers, passengers with reduced mobility, or high-profile individuals with discretion.
• Provide real-time flight information, gate guidance, and answers to general airport queries.
• Facilitate expedited processes: fast-track through check-in (where applicable), immigration, security screening, and boarding.
• Accompany guests through priority lanes to minimize wait times and enhance comfort.
• Coordinate with airport authorities, airline staff, and security teams to ensure smooth, efficient passage.
• Handle special assistance requests during fast-track procedures (e.g., document verification support, priority rebooking in case of disruptions).
• Sell the Fast Track service at the designated locations at the airport.
• Deliver consistent 5-star hospitality and represent the airport/company brand with poise and professionalism.
• Handle guest feedback, complaints, or irregularities calmly and effectively, escalating when necessary.
• Maintain accurate records of services provided, guest interactions, and any incidents.
• Collaborate closely with airline partners, ground handling teams, security, and lounge operations.
• Stay updated on airport procedures, flight schedules, lounge offerings, and security regulations.
• Verify lounge access eligibility (boarding passes, membership cards, paid access, airline status).
• Provide personalized hospitality: offer beverages, snacks, meals from the buffet, newspapers/magazines, and Wi-Fi assistance.
• Maintain lounge presentation — ensure cleanliness, tidiness of seating areas, replenishment of food & beverage stations, and overall premium ambiance.
• Assist guests with special requests (e.g., printing boarding passes, flight updates, shower facilities if available).
• Monitor lounge capacity and manage guest flow during peak times.
• Collect utensils, clean and wipe the tables.
• Meet arriving and departing passengers at designated points (arrival hall, aircraft door/air bridge, curbside, or VIP terminal entrance) holding clear signage.
• Escort guests through the airport, providing personalized guidance and assistance.
• Offer support for families, elderly passengers, passengers with reduced mobility, or high-profile individuals with discretion.
• Provide real-time flight information, gate guidance, and answers to general airport queries.
• Facilitate expedited processes: fast-track through check-in (where applicable), immigration, security screening, and boarding.
• Accompany guests through priority lanes to minimize wait times and enhance comfort.
• Coordinate with airport authorities, airline staff, and security teams to ensure smooth, efficient passage.
• Handle special assistance requests during fast-track procedures (e.g., document verification support, priority rebooking in case of disruptions).
• Sell the Fast Track service at the designated locations at the airport.
• Deliver consistent 5-star hospitality and represent the airport/company brand with poise and professionalism.
• Handle guest feedback, complaints, or irregularities calmly and effectively, escalating when necessary.
• Maintain accurate records of services provided, guest interactions, and any incidents.
• Collaborate closely with airline partners, ground handling teams, security, and lounge operations.
• Stay updated on airport procedures, flight schedules, lounge offerings, and security regulations.
Qualifications
• High School Diploma or equivalent; a Diploma in Aviation, Tourism, or Hospitality is an advantage.
• Minimum 2–4 years of experience in passenger handling within airline or ground handling operations.
• Knowledge of airport safety and security procedures required.
• Knowledge of airport terminal operations, IATA/ICAO standards, and airline policies.
• Proficient in DCS and reservation systems.
• Strong customer service and communication skills.
• HACCP Regulations
• Ability to work in a fast-paced, multi-flight environment.
• Attention to detail and adherence to security procedures.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
• Minimum 2–4 years of experience in passenger handling within airline or ground handling operations.
• Knowledge of airport safety and security procedures required.
• Knowledge of airport terminal operations, IATA/ICAO standards, and airline policies.
• Proficient in DCS and reservation systems.
• Strong customer service and communication skills.
• HACCP Regulations
• Ability to work in a fast-paced, multi-flight environment.
• Attention to detail and adherence to security procedures.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Salary and Benefits
As per Salary Scale.
About us
UCK Airports is an international consortium established by UCC Holding, ASSETS Investments, CENGIZ Holding and KALYON Holding. The consortium has signed a concession agreement to invest, develop, expand, construct, and operate Damascus International Airport. Valued at USD 4 billion, the project represents one of the largest investments in Syria's history and underscores strong international confidence in the future of the country's aviation sector.
Required employees number
1
Posted On
Jun 25, 2026
Expiry Date
Jul 25, 2026
